West Corporation completes Flowroute acquisition | Flowroute Blog

West Corporation completes the acquisition of Flowroute

Posted on August 28, 2018

In 2007, Flowroute was founded on the idea that getting a phone number should be as easy as getting an email account. Over the last 11 years, the Flowroute team has grown to become a leader in the cloud communications space with a singular mission: To become the AWS of real-time communications. It started with the simplicity of the phone number, but because of the gravity of our mission, it has grown to something much greater. Now, through our APIs and Manage portal, enterprises and communication service providers can not only purchase phone numbers, but they can also set up call routing, SMS and MMS, and a variety of other related communication services.

Today, we’re proud to make an announcement that promises to accelerate Flowroute’s mission of offering carrier-grade calling and messaging services with unparalleled reliability, reach, and simplicity to all of our customers.

Flowroute is now officially a part of the West Corporation family! Through this acquisition, we have the opportunity to realize our vision faster and accelerate growth by enabling West to offer exciting software-centric telecommunications and networking solutions to existing and new customers.

There are a couple of reasons that made West the perfect choice for us. First, they immediately realized the value of being able to provide programmatic access to telecom for its customers. When you pair that with Flowroute’s patented nationwide HyperNetwork™ there was a clear path of how West could deliver carrier-grade calling and messaging services with unparalleled reliability, reach, and simplicity across their customer-base and organization. And secondly, they were excited by the depth of telecom knowledge and software experience each and every employee brings to the table – with clear goals to retain and grow the team.

We firmly believe through this acquisition we will have the opportunity to accelerate the value we bring to our customers by way of increased resources and investment being made into our cloud communication offerings.

We will continue to provide updates as needed. In the meantime, here are some answers to a few questions you may have.

Will I experience any changes in service?

No, Flowroute customers will not experience any changes in service as a result of this acquisition. You will receive the same great service and support as you have become accustomed to.

So what will change?

West will provide resources to the Flowroute team that will enable us to grow and expand our reach globally. Not only that, but we will be able to leverage the expertise of the West team to continue to develop even more innovative cloud-based communication solutions.

Who do I reach out to if I have questions? 

Please continue to use the dedicated Flowroute Customer Support Team for any Flowroute-related questions, comments or concerns. Simply go to Flowroute support or call us at (855) 356-9768.

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.

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