Is Your MSP Offering International DIDs?

Posted on March 17, 2020 by Sascha Mehlhase

This article is condensed and originally appeared in MSP Insights.

In today’s global economy, businesses face the challenge of competing domestically and internationally. According to the Small Business Administration, 96 percent of the world’s consumers live outside of the U.S., indicating a huge opportunity for businesses that want to expand internationally. Companies hoping to thrive internationally should invest in technologies that create more pathways for global customer communication and enhance collaboration among their global remote workforce.

To do so, managed service providers (MSPs) will need to work closely with cloud-based carriers and communication service providers (CSPs) that can help them implement tools to support their customers’ growth and ultimately help them compete in the global market.

One critical communications capability that MSPs can offer is international direct inward dialing (DID) numbers. DIDs are virtual numbers that allow calls to be routed directly to an existing phone number. CSPs can offer DIDs through VoIP and cloud-based PBX systems so that businesses can use local numbers no matter where they’re based. DIDs will not only help companies tap into the global market, but they also will give end users more options for connecting and interacting with a company.

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