Maintaining Connection During Market Changes with Flowroute | Flowroute Blog

Maintaining Connection During Market Changes with Flowroute

Posted on May 30, 2020

Whenever market changes occur, businesses pay special mind to their investments and expenses to maintain operations as efficiently as possible. Customer demand plays a major role in determining a company’s fate, so a top priority during economic turbulence is typically protecting customer relationships and maintaining high customer satisfaction levels.

Enterprises can safeguard these relationships by offering their customers solutions that allow them to easily communicate and stay connected to a brand regardless of their physical location. As businesses navigate unprecedented market changes, integrating modern and personalized communication methods can help them stay top of mind.

Flowroute’s cloud-based carrier-grade solutions help enterprises facilitate meaningful customer connections regardless of location and market changes. We strive to build products and offer support that meets customers’ needs at every step of their journey. Our offerings are scalable and flexible, which helps ensure every customer receives personalized solutions that will drive their business and customers forward. When times change and new trends emerge, our solutions are nimble enough to keep up and help customers remain on the cutting edge of their industry.

Those looking to enhance their customer connections should consider evaluating modern telecom technologies. These solutions can help create new interactions or improve the quality of existing communications taking place between customers, partners, and employees.

Voice SIP

Flowroute SIP Trunking makes it easy to connect an existing PBX system or an analog/digital telephone adapter in a few simple steps. With Flowroute’s cloud-based telco, businesses can scale their services up or down with unlimited call capacity, while only paying for the minutes that are used. This is especially useful when usage fluctuates due to market changes or employee and customer demand. As volume increases or decreases, SIP trunking can help scale voice services appropriately so businesses get exactly what they need.

Phone Numbers

Customers can choose unique phone numbers that makes sense for their business from Flowroute’s large inventory of local, toll-free and vanity phone numbers. Flowroute’s dedicated customer support team simplifies the porting process of these phone numbers to help businesses get their services up and running as soon as possible. Additionally, Flowroute’s Numbers API lets businesses automate the purchasing and configuration of phone numbers in the cloud. Businesses can leverage the suite of phone numbers to easily expand into new markets with carrier-grade communication experiences.

International Presence

Since nearly 96 percent of the world’s consumers live outside of the U.S., businesses are under increased pressure to deliver customer experience (CX) strategies that support a global audience. To accomplish this goal and create enhanced global CX, Flowroute expanded its international presence. Businesses can now utilize Flowroute’s international, cloud-based, local, and toll-free inbound telephone numbers to interact with customers and employees around the world. Our international reach covers more than 160 countries.

SMS/MMS

Flowroute’s SMS and MMS capabilities can easily be integrated into applications via an API to create seamless customer experiences. SMS and MMS are also an integral part of an omnichannel communications strategy because they facilitate a tailored customer experience with real-time updates and alerts.

Our products are deployed in a variety of markets including enterprises and SMBs in the financial, healthcare, real estate, residential, government, legal and hospitality sectors. As businesses develop new processes to maintain their operations, we will continue to provide a reliable and scalable communication solution.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America and South America. Intrado is controlled by affiliates of certain funds managed by Apollo Global Management, LLC. For more information, please call 1-800-841-9000.

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