This article is condensed and originally appeared in iTWire.
Despite the variety of benefits cloud-based telecom services offer, some companies are still hesitant to adopt cloud solutions. However, many of the reasons powering decision makers’ reservations are outdated or even a misconception.
The cloud has been used for years to foster collaboration by allowing users to access and share information from anywhere. Now more than ever, businesses have a need for flexible and reliable systems to power their internal and external interactions. Cue software-centric (aka cloud-based) telecom services like voice, video chat and messaging.
As business leaders look to adopt cloud-based telecom solutions, they want to understand how these tools will benefit their business and their customers. In short, cloud-based telecom has enabled companies to expand their global customer base, improve customer support deployments and provide global customers with the solutions they need to excel. Further, the scalability and flexibility these solutions offer allow businesses to innovate their offerings in response to unique circumstances to maintain or increase market share while reducing overall costs.
Finding a solution that satisfies a business’ and its customers’ needs can seem daunting. For years enterprise decision makers have invested heavily in their on-prem IT infrastructure, so many are hesitant to explore alternative solutions while still waiting to see ROI on older ventures. In fact, in 2019, 80 percent of workloads were still on-premises. Although the rapid spike in the remote workforce this year likely increased this percentage, it is important to unpack the negative perceptions decision makers still hold about the cloud.
Below are five of the common concerns organizations of all sizes have raised – and eventually overcome – when migrating to an IP-based carrier.
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