Myth-Busting Concerns Around Cloud-Based Telecom

Posted on October 6, 2020 by Darach Beirne

This article is condensed and originally appeared in FEI.

3 common misconceptions enterprise leaders face when considering migration to cloud-based telecom.

The adoption of cloud-based communication services is prevalent among businesses, as these solutions facilitate connection and innovation, while also reducing costs. Cloud adoption has been on the rise for the last decade; however, usage exploded in 2020 as the workforce largely went remote. Finance teams turned to cloud-based collaboration tools to continue operations at-a-distance and many decision makers leveraged cloud telecom solutions to provide customers with alternative ways to interact in real-time.

As more companies and finance departments consider moving to the cloud to build competitive advantage, many still have questions about some of the issues they have historically associated with cloud-based communications services. Below are three common misconceptions enterprise leaders face when considering migration to cloud-based telecom. Under each myth, we set the record straight so decision makers can feel confident in their IT purchase decisions and embrace the technology.

Myth #1: VoIP audio quality is subpar

This is a common myth that many are concerned about. Historically, sound quality on VoIP and hosted phone systems presented issues for customers if the configuration of the business’ internet service provider (ISP) network was not configured to prioritize voice traffic. If the ISP is configured incorrectly, latency – or a lag in transmission, impacting quality – can occur. Thankfully, cloud-based carriers and service providers have addressed this problem. They now provide dedicated bandwidth to support cloud hosted-PBX (Private Branch Exchange – aka the network used within a company) with high speed and low latency to ensure quality. As a result, poor audio quality has become obsolete and cloud service quality is far superior to what it used to be.

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