This article is condensed and originally appeared in Telecom Ramblings.
The adoption of SaaS-based cloud communication services has been steadily on the rise – propelled forward by the sudden shift to remote work in early 2020. Teams across industries and countries turned to cloud-based collaboration tools to continue operations at-a-distance. Many decision makers also turned to these agile telecom solutions to better connect with customers in alternative ways.
Though many companies have successfully migrated to the cloud, others are still in the evaluation phase. Despite benefits like scalability and control, prevalent misconceptions and historical pitfalls about cloud telecom still permeate the conversation and give decision makers pause.
Below are four leading benefits of cloud telecom that address these common misconceptions head on. By securing an understanding about cloud-based telecom, enterprise leaders can feel confident in their IT purchase decisions and embrace the technology. As they do so, they will power better connection and innovation, while also reducing costs and adding value to their bottom line.
Carrier-grade call quality
With conference calls at the heart of many businesses’ operations (especially now as more teams are remote), it’s imperative that call quality is clear and strong. Historically, sound quality on VoIP and hosted phone systems presented issues for users if the configuration of the business’ internet service provider (ISP) network was not configured to prioritize voice traffic. If the ISP is configured as such, latency – or a lag in transmission – can occur and downgrade the quality of the call. Thankfully, cloud-based carriers and communication service providers (CSPs) have addressed this problem. Now there is also dedicated bandwidth to support cloud-hosted PBX (Private Branch Exchange) systems with high speed and low latency to ensure carrier grade call quality.
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