This article is condensed and originally appeared in HealthTech.
Cloud-based communication services are becoming more widely used across the business landscape—including organizations in the healthcare technology space. These tools help spur connection and innovation, as well as reduce costs and optimize IT investments.
While these services have been integrated into more doctors’ and dentists’ offices over the last ten years, demand has increased significantly in 2020 as organizations shifted to support remote work and operations. Now, more healthcare providers and their IT departments have turned to cloud-based communication technologies that support flexible interactions. These solutions ensure seamless operations as patients return to elective surgeries and seek regular care. Cloud-based telecom has also become the cornerstone of customer service in this sector —giving more options for patients to safely schedule appointments and connect with a provider over text, phone call or live chat.
Though there are many benefits of cloud-based telecom, including enhanced flexibility, security and scalability, some companies may still be wondering how to sidestep some of the historical challenges associated with these tools.
Below are a few of the common myths that healthcare IT decision makers may be facing when evaluating cloud-based telecom. The points below debunk these misperceptions so health tech leaders can adopt these technologies confidently to improve patient interactions and care.
To read the article in its entirety, click here.