Flowroute Rated Number One SIP Trunk Provider for 2020 | Flowroute Blog

Flowroute Rated Top SIP Trunking Provider Three Years In A Row for Customer Satisfaction

Posted on December 2, 2020

Eastern Management Group (EMG) has ranked Flowroute as top-rated SIP Trunking Provider for 2020 in Customer Satisfaction!

EMG surveyed more than 3,000 IT managers, and asked them to evaluate 29 SIP Trunk Providers based on six Customer Satisfaction Measurements:

  • Technology and Product
  • Purchase Experience
  • Support
  • Management Tools
  • Total Overall Satisfaction
  • Recommend to a Friend

The 29 SIP Trunk Providers were rated in each of the above Customer Satisfaction Measurements using a four-point scale, and compared against the average of all the other providers for each category (industry average). Then, each provider’s total average score was compared against all the others.

Flowroute received four stars in multiple measurements, beating the average in all six categories and coming in ahead of all the other 28 SIP Trunk Providers.

IT managers can use this report in their vendor selection process.

Click here to see how Flowroute stacked up.

“Customers Give Flowroute High Scores in Product Capability”
According to an article published in NoJitter.com regarding this recent SIP Trunking Customer Satisfaction report from EMG, “Customers give Flowroute high scores in product capability.”
  • “Flowroute’s inbound SIP trunking provides unlimited concurrent call capacity. As call volume increases, new trunk instances are dynamically created.
  • Flowroute’s outbound SIP trunking/termination focuses on fraud protection and security capabilities like:
    • Destination restriction
    • Destination whitelisting
    • International toll fraud protection”

Click here to read the full article.

If you are looking for a SIP Trunking provider who has been rated number one in Customer Satisfaction, Contact Flowroute Sales for more information.


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