In today’s digital age, running a business requires a robust, secure and reliable network infrastructure. A network infrastructure provides an organization with vital communication paths and services between its users, processes, applications and external networks. As global connectivity continues to power the modern workforce, a company’s bottom line is often tied to the health and security of its network.
Call centers, for example, rely on having a sound network that facilitates calls between customers and support representatives. If that network fails due to natural disasters or unexpected incidents, the company is vulnerable and unable to support customers.
If the network remains down, the company is unable to take new calls and, in some instances, it cannot safeguard customer data. As a result, network downtime can result in serious damage to a company’s reputation. With this risk looming, many businesses simply cannot afford to be unprepared when it comes to network outages.
When evaluating preparedness, an important first step is to understand the types of events that could disrupt network connection. A few common causes of outages include:
- Network congestion or overload that causes a system to crash.
- Natural disasters like fires, floods or hurricanes that result in sweeping power outages.
- Server hardware failure that disrupts network connection.
- Cybersecurity attacks that impact system security and ability to safely resume work.
- Human errors like configuration issues, which can lead to incorrect call paths or stop calling ability altogether.
- Minor accidents such as a rodent chewing through a network line, which can cut off power sources or network lines.
With an understanding of potential threats, businesses can face each risk head-on by investing in tools that mitigate damages. One such tool is the cloud. Cloud-centric network models are often more flexible than purely legacy infrastructure models and can prove beneficial in avoiding and overcoming outages.
In the event of an outage, cloud-based networking models can seamlessly reroute voice traffic away from a degradation and reconnect it to a functioning call path. Businesses that utilize this sort of technology will see minimal disruption to their communications and avoid the negative impacts of losing connection. Flowroute’s patented HyperNetwork™ supports customers in this way and can help companies safeguard against disasters of all kinds.
The Flowroute HyperNetwork™ Ensures Continuity
Flowroute’s HyperNetwork™ meshes multiple networks into a single telecom network to provide users with greater quality, reliability and scalability. By utilizing software and Flowroute’s carrier status, an inbound call to a Flowroute phone number can detect if there is a network outage. In the event of an outage, Flowroute’s 100% cloud based HyperNetwork™ rapidly reroutes the physical and logical paths of inbound calls to an updated route to bypass the outage.
As a result, users can resume normal operations with limited interruption. Further, customers can solve downtime in minutes rather than days, which means businesses avoid the cost-associated and reputational impacts of an outage.
By automatically circumventing outages, the HyperNetwork™ enables unprecedented reliability and uninterrupted customer experience. Using more intelligent network services to orchestrate and quickly deliver connectivity enables businesses to continue communicating with customers even when the network may be facing threats.
With Flowroute’s HyperNetwork, and other modern communication networks, businesses can stay connected to their customers during the times when they need it the most. They can also deliver an entire end-to-end experience that matches short and long-term customer needs and expectations. Through this protection, they can rest assured that their calls are prepared for any unexpected disruption that might occur.