This article is condensed and originally appeared on the The New Stack.
As enterprise communication continues to evolve, businesses are constantly searching for new technologies like cloud-based tools to improve operations and gain a competitive edge over other organizations. To accomplish these goals, enterprises are deploying telecom Application Programming Interfaces (APIs). Telecom APIs can enhance companies’ internal workflows, customer experiences and customer engagement by adding communication capabilities to existing processes.
An API refers to a set of protocols, functions, procedures and commands utilized by programmers for developing software or promoting interactions between two systems. APIs can be used for both mobile and desktop purposes. APIs have countless use cases and are a critical tool for providing scalability and adaptability — two crucial capabilities for businesses to have in today’s economy. Software developers can use telecom APIs to integrate calling, texting and other telephony functions directly into applications or software services. On the back end, telecom APIs are typically supported by VoIP networks to route calls and messages from one user to another.
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