This article is condensed and originally appeared on VMblog.
With a new year comes new developments in the world of enterprise cloud communications. As 2021 recedes in the rearview, 2022 shows promising developments on the horizon. Last year, the industry, like many others, was significantly impacted by the shift to remote work. Enterprises needed reliable tools to keep employees engaged and better serve customers, with a multi-channel communication focus and voice at the center of that strategy. As such, demand for timely and effective solutions grew.
Throughout 2022, enterprises will collaborate with CSPs to set strategies to ensure business resiliency, modernize their communication stacks to boost security and evaluate the role hosted contact centers can play in their communications strategies. As the workforce continues to favor hybrid and remote models, these adjustments will shape how businesses maintain customer satisfaction and long-term success.
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