Articles | Flowroute Blog - Part 13
Articles 3 crucial customer experience lessons from ‘LOS... October 23, 2013

OK, LOST left the airwaves before the Kardashians got famous, but the show still holds valuable lessons about how to treat your customers. It starts with trust. A recent study…

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Articles How easy is your VoIP recommendation? September 9, 2013

The person who sets up the goal is just as important as the one who scores, if not more so. It’s why you’re always looking for ways to get your…

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Articles Why your business will never be good enough August 13, 2013

When our cat, Mishka, stopped eating, the vet said there was very little chance it was anything other than her infected tooth driving her white blood cell count through the…

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Articles Why the network security of customers you don’t... August 2, 2013

Identity theft is a preventable crime, if we all work together. A couple of month’s ago I wrote a post about a ridiculously large

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Articles The second thing every caller notices about your phon... July 29, 2013

Our brains instantly make snap judgments, and form very real perceptions and opinions about everything we encounter. The first thing every caller notices about your phone system is your

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Articles A WebRTC Enhanced Customer Service Experience July 22, 2013

It’s 2013 and a phone call to customer service is still regarded as one of the most burdensome experiences. There are numerous services like LucyPhone or GetHuman that advertise a…

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Articles The hidden dangers of audio transcoding July 19, 2013

Transcoding is a danger to call quality and even call viability. The issue is, translating codecs can cause

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Articles The Case Against G.722 July 16, 2013

“Why don’t you support G.722?” It’s a question we’ve heard more than once. People are very interested in G.722 wideband audio codec because

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Articles Enhance your Unified Communications with SIP July 12, 2013

We’ve come a long way since the first time meaning was attached to a grunt a few hundred thousand years ago. In the last hundred years, we’ve squeezed the equivalent…

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Articles Are you making the most of WebRTC? July 11, 2013

I’m willing to bet a week and a half of steak lunches that you’ve at least heard the term WebRTC. Otherwise, why’d you click? WebRTC is nothing new. It’s something…

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