Articles | Flowroute Blog - Part 13
Articles A WebRTC Enhanced Customer Service Experience July 22, 2013

It’s 2013 and a phone call to customer service is still regarded as one of the most burdensome experiences. There are numerous services like LucyPhone or GetHuman that advertise a…

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Articles The hidden dangers of audio transcoding July 19, 2013

Transcoding is a danger to call quality and even call viability. The issue is, translating codecs can cause

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Articles The Case Against G.722 July 16, 2013

“Why don’t you support G.722?” It’s a question we’ve heard more than once. People are very interested in G.722 wideband audio codec because

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Articles Enhance your Unified Communications with SIP July 12, 2013

We’ve come a long way since the first time meaning was attached to a grunt a few hundred thousand years ago. In the last hundred years, we’ve squeezed the equivalent…

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Articles Are you making the most of WebRTC? July 11, 2013

I’m willing to bet a week and a half of steak lunches that you’ve at least heard the term WebRTC. Otherwise, why’d you click? WebRTC is nothing new. It’s something…

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Articles SIP Trunking Surprises (Ones you’ll like) June 28, 2013

If you’re here, you’ve heard the term SIP trunking before. You probably even know what it is. And, because of the enormous cost savings and process efficiencies, you’re all set…

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Articles What is SIP Trunking? A Mystery Exposed June 5, 2013

You’ve been tasked with the responsibility of upgrading your business’s communication suite. Your first instinct is to google your options, and by doing so you’ve opened a giant nest of…

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Articles STAY AWAY FROM THE VoIP BURN UNIT: May 28, 2013

Choose the right VoIP integrator the first time. Let’s face it, today everyone and their mother are becoming VoIP integrators. How do you choose the right one? How do you…

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Articles Avoid fraud with proactive protection May 21, 2013

Recently, a friend emailed me this article about a real estate agent, who typically spends $300/month on her phones, that had been sent over $600,000 in bills from AT&T due to fraudulent activity on…

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Articles The top reasons to never read ‘the top reasons to s... May 17, 2013

1. It’s a waste of time – Fact; you already know the top reasons to switch to VoIP. Cost savings. Process efficiency. You shouldn’t need any more reasons than that….

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