Faxing may seem like a thing of the past, but in reality, some business processes still require physical fax transmissions. Because of this, we are seeing some businesses holding tight…
This article is condensed and originally appeared in Contact Center Pipeline. Cloud-based solutions provide secret ingredient to weathering whatever storm may come to pass. When workforce operations are disrupted, the…
In a recent Eastern Management Group customer study, large enterprise customers were asked to evaluate SIP trunking providers. Flowroute, now part of Intrado, was recognized alongside three top-tier vendors including…
This article is condensed and originally appeared in No Jitter. In a new Eastern Management Group customer study, all large enterprise customers surveyed would recommend these SIP providers to a…
This article is condensed and originally appeared in ChannelVision Magazine. In recent years, the number of remote workers has increased significantly. In the U.S. alone, remote workers increased by 159…
Protecting employees and other stakeholders is an important responsibility of business leaders. By migrating communications to the cloud, enterprises can access an abundance of communications tools that improve the way…
Why you should prioritize voice traffic on your network QoS, or quality of service, has always been important for digital communications. If you are using VoIP communications, it becomes critically…
Unified Communications (UC) allows organizations to access all of the tools they need to communicate through a single solution. This includes instant messaging, email, faxing, VoIP, monitoring, recording and video…
Every phone call consists of two components, signaling and media. Signaling does the work of establishing, maintaining, and tearing down the call. Media is the actual call audio. On a…
Whenever market changes occur, businesses pay special mind to their investments and expenses to maintain operations as efficiently as possible. Customer demand plays a major role in determining a company’s…
Flowroute powers voice and messaging services with the nation’s largest network reach, providing reliable and simplified operations that can be scaled on demand. We have been working to expand our…
Before diving into how a SIP trunk works let’s explore how a traditional phone call works. Imagine you’re making a call on a landline phone. You dial the number you…
