Articles | Flowroute Blog - Part 19
Articles Total control of your VoIP system solves short custom... December 6, 2013

OK, you can’t stretch customer attention spans with total control of your VoIP system. But with the ability to immediately change your VoIP system, you can

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Articles How to ensure VoIP calls get through November 29, 2013

Just like skinning a cat, there are many ways to build High Availability into your telephone system. Obviously, you’re going to build in redundancies, and manage load balancing, because you…

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Articles Trace your VoIP costs down to the user in seconds November 25, 2013

Let’s talk about those pesky little so and sos that are always eating away at your profitability, costs. Better yet, let’s talk about an easy change that can help make…

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Articles VoIP toll fraud, TDoS, and Malformed Packets, Oh My! November 19, 2013

The world of VoIP can be dangerous if you’re not paying attention. Protecting yourself and your business starts with knowing the threats. Mark Collier knows telephone security. As CTO and…

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Articles When it’s time to leave your carrier October 31, 2013

To get a pro’s advice on how to know if you and your VoIP provider are compatible, Flowroute talked to Mark Crane, VoIP developer and creator of FusionPBX. FusionPBX is…

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Articles 3 crucial customer experience lessons from ‘LOS... October 23, 2013

OK, LOST left the airwaves before the Kardashians got famous, but the show still holds valuable lessons about how to treat your customers. It starts with trust. A recent study…

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Articles How easy is your VoIP recommendation? September 9, 2013

The person who sets up the goal is just as important as the one who scores, if not more so. It’s why you’re always looking for ways to get your…

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Articles Why your business will never be good enough August 13, 2013

When our cat, Mishka, stopped eating, the vet said there was very little chance it was anything other than her infected tooth driving her white blood cell count through the…

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Articles Why the network security of customers you don’t... August 2, 2013

Identity theft is a preventable crime, if we all work together. A couple of month’s ago I wrote a post about a ridiculously large

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Articles The second thing every caller notices about your phon... July 29, 2013

Our brains instantly make snap judgments, and form very real perceptions and opinions about everything we encounter. The first thing every caller notices about your phone system is your

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