Articles Enterprise Cloud Communications Predictions for 2022 March 9, 2022

This article is condensed and originally appeared on VMblog.   With a new year comes new developments in the world of enterprise cloud communications. As 2021 recedes in the rearview,…

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Articles The Benefits of Self-Service Telecom Models February 9, 2022

Intuitive. On-demand. Personalized. These descriptors are being used more and more to illustrate “the ideal customer experience (CX).” And a growing number of organizations are turning to their enterprise technologies…

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Articles Flowroute Offers Microsoft Teams Calling Capabilities... January 12, 2022

In spring 2021, Flowroute, a division of Intrado, announced the early release of its Bring-Your-Own-Carrier (BYOC) calling solution for Microsoft Teams (Teams). Originally named AnySIP/AnyPBX, the product “Teams Connector” is…

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Articles Telecom Fraud: Tips to Protect Communications November 23, 2021

Each November, we’re reminded of the global efforts to protect against telecom fraud during International Fraud Awareness Week. As a refresher, telecom fraud includes any activity designed to abuse and…

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Articles SIP Trunking: Optimizing Communications for the Hybri... November 12, 2021

The hybrid work model is here to stay. Research from WeWork on the hybrid workforce reflected that 79 percent of C-Suite employees surveyed plan to let their employees split their…

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Articles Flowroute & STIR/SHAKEN October 12, 2021

Nearly every person with a phone has received more robocalls in recent years. In 2020, 45.8 billion robocalls were placed nationwide. In December 2020 alone, there were 3.9 billion robocalls…

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Articles Flowroute Customer Review Spotlight October 4, 2021

Customer preferences are changing, and solutions that offer immediacy, accessibility and customization are highly valued. Not only can these capabilities improve user experience, but they can also influence brand loyalty….

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Articles Enterprise SIP Trunking: A Guide to Phone Numbers September 20, 2021

In a recent blog post, we outlined how more enterprises are turning to technologies like SIP trunking that offer flexible deployments of voice communications to modernize IT investments and grow. We…

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Articles E911 in the Hybrid Workforce September 7, 2021

As enterprises solidify their hybrid workplace strategies, they also must consider employee preferences for flexibility and the physical environment they create for their teams. According to Edelman’s 2021 Work Trend Index…

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Articles Introducing the Early Release Launch of Flowroute Tea... August 31, 2021

Microsoft Teams (Teams) continues to grow in popularity, with approximately 145 million daily active users. Since its inception, the platform has provided businesses with tools to effectively collaborate with employees,…

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Articles The Role of Customer Support in Successful Enterprise... August 23, 2021

As the hybrid workforce becomes more prevalent, businesses are learning to adapt their services while remaining connected to their customers and continuing to provide support from a distance. Adopting flexible,…

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Articles Disaster Recovery Assurance with Flowroute’s HyperN... August 9, 2021

Reliable networks help guarantee that calls and messages reach their destination. Today, more than ever, businesses need a secure and reliable network infrastructure to carry out critical services and support everyday communications.   For example, business operations like acquiring and retaining customers, maintaining…

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