Articles | Flowroute Blog - Part 22
Articles The future of communications services July 22, 2015

Carriers that lean on traditional models of telephony delivery won’t survive the massive changes reshaping the industry. In the face of the technology revolution driving the shift, SIP trunking provides…

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Articles What makes SIP trunking tech support… well, sup... May 14, 2015

Have you ever called support, only to find that the agent tasked with solving your issues knows less about the product than you? Last week I needed tech support for…

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Articles How WebRTC is saving contact centers and building loy... January 23, 2015

We’ve all had terrible experiences calling in for customer service. And we know the damage they can do to customer relationships. A study by Accenture said 51% of customers who…

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Articles How your SIP trunking carrier can manage future failu... January 21, 2015

The reliability of your IP phone system starts with the structure of your SIP trunking provider. Obviously, how your phone service carrier handles failure has an important impact on your…

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Articles SIP trunking or Unified Communications: Which should ... December 5, 2014

It’s time to streamline your communications and collaboration processes, and take control of your connections. You’re evaluating Unified Communications platforms, and researching the most cost effective way to replace your…

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Articles SIP Trunking Checklist: Everything you need to get st... November 26, 2014

The global market for SIP trunking grew 50% in 2013. That’s like the economy of a small country growing by half between Christmases. What that proves to me, is that…

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Articles The case for SIP trunking: Calculating ROI November 10, 2014

One of the most enticing qualities of SIP trunking is the opportunity for organizations to cut their telecommunications by as much as 80%. But even when the economics are an…

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Articles VoIP Security: What the New York Times got wrong October 24, 2014

This week one of our customers called in to cancel his account because he’d just read the New York Times article, “Phone Hackers Dial and Redial to Steal Billions” outlining…

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Articles E911 and the safety of your VoIP users October 8, 2014

VoIP of all kinds is hugely beneficial to business. But if it’s not configured properly, your Enterprise VoIP service can be dangerous to the health of your users. Enhanced 911…

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Articles How SIP trunking solves the BYOD payment crisis September 16, 2014

The Bring Your Own Device movement grew out of the fact that anyone who isn’t Batman doesn’t want multiple mobile devices clipped to their belt (or bulking up pockets, or…

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