The digital era has given rise to endless possibilities in how we communicate and collaborate with one another. But to realize those possibilities, developers need a faster, easier way to…
We’ve been living in a legacy T1 world for quite some time, and businesses in particular have unfortunately become resigned to accept its inherent limitations. It’s become the norm to…
Delivering on the promise of VoIP VoIP has delivered tremendous benefits to telecommunications but still hasn’t yielded the breakthroughs we all expected. It’s particularly disappointing for me to see how…
We are on the cusp of the next wave of innovation in telecommunications, driven by the application developers with a vision for how creative application of communications within their apps…
Carriers that lean on traditional models of telephony delivery won’t survive the massive changes reshaping the industry. In the face of the technology revolution driving the shift, SIP trunking provides…
Have you ever called support, only to find that the agent tasked with solving your issues knows less about the product than you? Last week I needed tech support for…
We’ve all had terrible experiences calling in for customer service. And we know the damage they can do to customer relationships. A study by Accenture said 51% of customers who…
The reliability of your IP phone system starts with the structure of your SIP trunking provider. Obviously, how your phone service carrier handles failure has an important impact on your…
It’s time to streamline your communications and collaboration processes, and take control of your connections. You’re evaluating Unified Communications platforms, and researching the most cost effective way to replace your…
The global market for SIP trunking grew 50% in 2013. That’s like the economy of a small country growing by half between Christmases. What that proves to me, is that…
One of the most enticing qualities of SIP trunking is the opportunity for organizations to cut their telecommunications by as much as 80%. But even when the economics are an…
This week one of our customers called in to cancel his account because he’d just read the New York Times article, “Phone Hackers Dial and Redial to Steal Billions” outlining…
