OK, LOST left the airwaves before the Kardashians got famous, but the show still holds valuable lessons about how to treat your customers. It starts with trust. A recent study…
The person who sets up the goal is just as important as the one who scores, if not more so. It’s why you’re always looking for ways to get your…
When our cat, Mishka, stopped eating, the vet said there was very little chance it was anything other than her infected tooth driving her white blood cell count through the…
Identity theft is a preventable crime, if we all work together. A couple of month’s ago I wrote a post about a ridiculously large
Our brains instantly make snap judgments, and form very real perceptions and opinions about everything we encounter. The first thing every caller notices about your phone system is your
It’s 2013 and a phone call to customer service is still regarded as one of the most burdensome experiences. There are numerous services like LucyPhone or GetHuman that advertise a…
Transcoding is a danger to call quality and even call viability. The issue is, translating codecs can cause
“Why don’t you support G.722?” It’s a question we’ve heard more than once. People are very interested in G.722 wideband audio codec because
We’ve come a long way since the first time meaning was attached to a grunt a few hundred thousand years ago. In the last hundred years, we’ve squeezed the equivalent…
I’m willing to bet a week and a half of steak lunches that you’ve at least heard the term WebRTC. Otherwise, why’d you click? WebRTC is nothing new. It’s something…
If you’re here, you’ve heard the term SIP trunking before. You probably even know what it is. And, because of the enormous cost savings and process efficiencies, you’re all set…
You’ve been tasked with the responsibility of upgrading your business’s communication suite. Your first instinct is to google your options, and by doing so you’ve opened a giant nest of…
