Articles

SMS API: How Can Your Business Benefit From Text Mess... September 6, 2023

Text messaging is a fast and convenient method of keeping in touch. Businesses of every size leverage messaging using an SMS API to communicate with customers and users effectively. A…

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Optimize Your Communication Strategy: A Comprehensive... August 16, 2023

The average US consumer spends four hours a day on their mobile phone, and many leading brands are investing in SMS marketing as an easy, cost-effective way to engage their…

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What Are Mission-Critical Voice Applications for Busi... August 8, 2023

Voice-based applications offer calling solutions for businesses and their customers. Modern consumers want flexible communication options, including chat, email, messaging, and voice. However, voice service is still critical to businesses…

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Ensuring Uninterrupted Business Operations: The Vital... August 4, 2023

Emergencies can interrupt normal business practices, and being prepared can mean the difference between a company that thrives or fails during uncertainty. Businesses of every size should prepare for disaster…

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Top 9 Communication Software Features for Small Busin... July 20, 2023

With the prevalence of virtual and hybrid office arrangements, and digital natives moving into the workforce, modern consumers and small business employees prefer diverse communication channels. As consumers demand more…

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Is VoIP a Reliable Solution for Business Communicatio... July 13, 2023

VoIP can offer mobility, scalability, and reliability at a low cost if your business or client is switching from a traditional phone carrier. Minimal on-site infrastructure is required; the service…

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Top 6 Uses of a Communication API July 6, 2023

A 2023 Business.com survey quantified what business owners already know: a bad customer service experience can lose customers. The survey found that, following a bad service experience, 8 out of…

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What Is Remote Call Forwarding? How It Works and Best... June 16, 2023

Consumers have numerous options to contact a company in the modern day. When customers call a business, they are looking for a fast response and resolution to their problem. In…

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What Is the Purpose of Investing in Business Messagin... June 13, 2023

Business messaging platforms are a popular solution for organizations to communicate internally and with customers. SMS is a more user-friendly and personal way of reaching out to coworkers and clientele….

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Phone Systems and Business Continuity: What Are the I... June 12, 2023

Companies typically have a business continuity plan to prepare for an emergency that may prevent employees from coming to the office and using the usual on-site systems and devices. Outages…

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Why Inbound Telephone Calls Are Still Vital to Your B... May 31, 2023

While there are likely various ways people can reach your business, inbound phone calls are often of a critical nature. A carrier outage can prevent callers from connecting when they…

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Routing Inbound Calls Based on DID Numbers May 19, 2023

Today, businesses with multiple inbound phones often implement an automated response or extension system to ensure calls can reach their recipient. This works well, but when callers reach a complex…

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