Inside Flowroute

STIR/SHAKEN 101 February 5, 2020

It seems as though nearly every person with a phone has experienced an increase in robocalling in recent years. In 2019, 58.5 billion robocalls were placed nationwide, equaling approximately 178.3…

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Verizon Pass-Through Fees Effective February 1, 2020 January 29, 2020

This is a notification of Pass-Through Fees associated with customers’ Messaging Services Agreement with Flowroute, now part of Intrado. Starting Saturday, February 1, 2020, when you send long code messages…

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New California Data Privacy Law (CCPA) – Effect... January 21, 2020

The California Consumer Privacy Act (CCPA), which Flowroute, now part of Intrado, is compliant with, is data privacy legislation that became law in California and went into effect on January…

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Fraud Prevention Features and Tips to Prevent, Mitiga... January 20, 2020

Our award-winning customer success team works with our partners and customers every day to prevent telecom fraud. We are also active members of key industry and regulatory organizations that are…

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Intrado Works Behind the Scenes to Guide Industry Bes... January 13, 2020

The telecom industry landscape continues to rapidly change and get more complex. The advent of inexpensive Internet access enabled by voice over IP calling and coupled with relatively low-cost equipment…

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The Intrado Fraud Prevention and Detection Team January 9, 2020

Intrado has a world class Fraud Prevention and Detection Team that supports all of the lines of business, including Flowroute. This team operates 24/7/365, is distributed across the world, and…

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What’s ahead for fraud management and prevention in... January 8, 2020

It’s an ongoing challenge to stay in front of bad actors when it comes to telecom fraud. In 2020 much of the effort to address fraud management and fraud prevention…

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Flowroute Making Enhancements to Network Performance ... December 1, 2019

Flowroute launched its new Edge strategy in 2018. This campaign introduced more modern Points of Presence (PoPs) across international and domestic locations. The upgrade allowed for a significantly improved network…

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Flowroute Connects You to Emergency Services When it ... November 4, 2019

Flowroute, now part of Intrado, offers Emergency Services connectivity to all of our customers in the U.S. and Canada with domestic phone numbers. Additionally, Flowroute provides 9-1-1 support for all…

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Day in the Life of the Flowroute Customer Success Tea... October 24, 2019

A typical day in the life of the Flowroute Customer Success Team starts and ends with a dedicated focus and commitment to getting to the bottom of every customer issue….

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The Flowroute Customer Success Team Difference October 24, 2019

The Flowroute Customer Success Team, which is composed solely of Customer Support Engineers, works closely with customers to resolve any issues that may come up. The team’s ‘can do’ attitude,…

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Flowroute adds 4 new PoPs in the U.S. May 14, 2018

We’re excited to roll out the first phase of our Edge strategy which includes four new PoPs, two on the East coast, and two on the West coast. From our…

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