Tips & Resources

(Trouble)shooting bad call audio May 9, 2014

Audio issues come in a smorgasbord of flavors. One way (or no way) audio. Choppy, jittery, or robotic sounding audio. Latency/delay. And last but not least, the dreaded dropped call….

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Why is your number port taking so long? April 16, 2014

On first thought, moving your phone numbers from provider to provider seems like a simple idea. But in reality, it’s a process with a lot of complication behind the scenes….

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How to capture SIP packets April 10, 2014

If you’ve worked on implementing a sufficiently complex VoIP system, you know that sometimes things can get a little weird. Calls that will drop after a few seconds or one…

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Security announcement: FreePBX Vulnerability Patch April 8, 2014

If you’re using FreePBX, there’s a good chance you need to secure it.

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Reselling SIP trunking part 3: The technical setup April 7, 2014

Now that you’ve got the business side of SIP trunking ingrained in your brain, your empire only one step away. Granted it’s the most important part, the actual delivery of…

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Reselling SIP trunking part 2: How to be competitive April 2, 2014

As you may have already read, there is money to be made reselling SIP trunking. But simply calling yourself a SIP trunking provider and buying Google Adwords isn’t a recipe…

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Reselling SIP trunking part 1: Where is the money? April 1, 2014

Provisioning telephone service is no longer reserved for megalithic copper-based boa constrictors – thanks to the Internet. Advancements in technology have removed infrastructure investment hurdles that used to keep the…

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Secrets of the SIP trunking SLA February 7, 2014

In telecom, as with most other service based industries, when you work with a vendor you enter into a Service Level Agreement (SLA). The purpose of the SLA is to…

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Yealink VP530 Hardware Review January 9, 2014

The Yealink VP530 is the latest addition to Yealink’s line of what they’re calling, “executive-level IP Video Phones”. Obviously targeting executives and upper management, the online phone description touts ease…

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PBX in a Flash 2.0.6.5.0 in a nutshell December 20, 2013

This week, PBX in a Flash updated from 2.0.6.4.5 to 2.0.6.5.0. As with any software update, the changes are incremental. But there are a few key compatibility upgrades that punch…

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Hosted VoIP vs Custom VoIP July 25, 2013

We’ve all heard the terms hosted VoIP, and managed VoIP. But definitions seem [tippy title=”varied”] Hosted VoIP is really any service hosted off premises such a cloud based PBX service…

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SNOM 760 Review June 19, 2013

If SNOM’s promotional video for the 700 series is to be believed, these phones are designed for users that fall in the cross-section of business professionals and smooth jazz aficionados…

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