Tips & Resources

Benefits of Modern SIP Trunking May 14, 2020

SIP trunking is not a new business solution or even a new technology; however, it continues to grow in popularity for enterprises and communication services providers (CSPs) looking to cut…

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3 Ways to Improve E911 with the Cloud May 13, 2020

This article is condensed and originally appeared in No Jitter. Cloud-based communications can provide a flexible way for enterprises to ensure their workers are safe in the event of an…

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E911 for Remote Workers May 5, 2020

Current global trends indicate an increasing number of employees are foregoing the traditional office experience in favor of telecommuting. In the U.S., the number of people telecommuting has increased 159…

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Communication Network Reliability is Key April 24, 2020

Reliability in communication networks in the best of situations means that calls and messages are guaranteed to reach their destination complete, secure, and in the order they were sent. Balancing constraints…

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Flowroute Messaging API Overview April 24, 2020

The Flowroute Messaging API allows you to give your apps SMS & MMS capabilities. You can unify calling and messaging on a single phone number through one provider with a…

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Remote Working in the COVID-19 Era April 24, 2020

A conversation with Flowroute’s VP of Engineering and Products By Moshe Beauford, UC Today This article is condensed and originally appeared in UC Today. In a matter of weeks, companies…

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The Flowroute Numbers API Overview April 23, 2020

The Flowroute Numbers API lets businesses automate purchasing and configuration of phone numbers in the cloud. Using the Flowroute Numbers API, you can acquire phone numbers, configure routes to dynamically route…

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Improving Customer Experience Using APIs April 23, 2020

Web APIs have been in use for the past 20 years. The growth of API use has allowed companies to focus on what they are really good at, their core…

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The Flowroute API Overview April 23, 2020

Flowroute APIs provide developers with direct access and control over telephony resources such as phone numbers, inbound and outbound calling, SMS, MMS and advanced signaling data through REST APIs. Flowroute…

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Flowroute’s STIR/SHAKEN Protocols April 22, 2020

Communications decision makers are likely familiar with STIR/SHAKEN and the impacts these standards have on the telecommunications industry. As a quick refresher, STIR, known as Secure Telephony Identity Revisited, and…

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A Checklist for Migrating Your Contact Center to the ... April 15, 2020

This article is condensed and originally appeared in Contact Center Pipeline. A thoughtful game plan to simplify the migration process from planning to execution. Numerous businesses rely on contact centers…

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How Cloud-Based Communication Tools Support the Spike... April 15, 2020

This article is condensed and originally appeared in VMblog. The global workforces’ ability to collaborate remotely is being tested in a variety of ways. This has forced many businesses and…

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