Tips & Resources

Podcast: How cloud-based communications are powering ... April 10, 2020

For the link to the podcast recording, please visit Telecom Reseller Why should companies use cloud communications tools? How can cloud-based communication tools help businesses facilitate remote work and maintain…

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A Day in the Life, Porting at Flowroute April 7, 2020

When Flowroute’s porting team begins each day, the first item on their to do list is to review tickets from customers. Tickets can share a variety of information or updates;…

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SHAKEN and STIR’d: Combatting Robocalls to Save Mon... March 30, 2020

This article is condensed and originally appeared in Telecom Reseller. In December 2019, a staggering 4.6 billion robocalls were placed nationwide, 42 percent of which were scams. Now, thanks to the passage of…

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Flowroute Announces Exclusive Multi-Accounts Opt-in R... March 30, 2020

Flowroute has launched an exciting new product enhancement designed to improve your experience and simplify your operations. The Exclusive Multi-Accounts Opt-in Release feature allows users to connect accounts so you…

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Enterprise E911: New Laws Require Careful Considerati... March 30, 2020

Emergency communications have seen drastic improvements since the first 911 call was placed back in 1968. However, some features of current enterprise communications technologies put users of the service at…

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A Look Inside Flowroute’s API Library March 23, 2020

Telecom APIs are proving vital in the business world as companies become more reliant on cloud-based services and real-time data. These APIs provide a clear, defined way for systems to…

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Is Your MSP Offering International DIDs? March 17, 2020

This article is condensed and originally appeared in MSP Insights. In today’s global economy, businesses face the challenge of competing domestically and internationally. According to the Small Business Administration, 96 percent…

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Importance of Remote Collaboration Tools During Criti... March 9, 2020

Being in Washington state, the COVID-19 (also referred to as coronavirus) outbreak has impacted many employees like me that work in the heart of downtown Seattle. As the virus and…

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Elevating Customer Experience with SMS and MMS March 4, 2020

Enterprises in various industries are realizing the significant benefits that incorporating messaging functionality into their customer engagement strategies can have on improving user experience and increasing overall ROI on IT…

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Porting 101: Flowroute Brings Clarity to the Black Ar... February 27, 2020

When the telephone industry was deregulated nearly 20 years ago, new service providers began popping up everywhere. Consumers had the freedom to choose their communication service provider (CSP) as well…

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Compliance with new laws for 911: What your business ... February 26, 2020

The majority of the population knows to dial 911 in an emergency. But what many people don’t know is that if they have an emergency inside of an organization operating…

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Best practices for a better porting experience February 25, 2020

The phone number porting process can be one of the most trying experiences in the telecommunications industry. However, Flowroute has a very experienced and dedicated porting team that solely focuses…

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