For the link to the podcast recording, please visit Telecom Reseller Why should companies use cloud communications tools? How can cloud-based communication tools help businesses facilitate remote work and maintain…
When Flowroute’s porting team begins each day, the first item on their to do list is to review tickets from customers. Tickets can share a variety of information or updates;…
This article is condensed and originally appeared in Telecom Reseller. In December 2019, a staggering 4.6 billion robocalls were placed nationwide, 42 percent of which were scams. Now, thanks to the passage of…
Flowroute has launched an exciting new product enhancement designed to improve your experience and simplify your operations. The Exclusive Multi-Accounts Opt-in Release feature allows users to connect accounts so you…
Emergency communications have seen drastic improvements since the first 911 call was placed back in 1968. However, some features of current enterprise communications technologies put users of the service at…
Telecom APIs are proving vital in the business world as companies become more reliant on cloud-based services and real-time data. These APIs provide a clear, defined way for systems to…
This article is condensed and originally appeared in MSP Insights. In today’s global economy, businesses face the challenge of competing domestically and internationally. According to the Small Business Administration, 96 percent…
Being in Washington state, the COVID-19 (also referred to as coronavirus) outbreak has impacted many employees like me that work in the heart of downtown Seattle. As the virus and…
Enterprises in various industries are realizing the significant benefits that incorporating messaging functionality into their customer engagement strategies can have on improving user experience and increasing overall ROI on IT…
When the telephone industry was deregulated nearly 20 years ago, new service providers began popping up everywhere. Consumers had the freedom to choose their communication service provider (CSP) as well…
The majority of the population knows to dial 911 in an emergency. But what many people don’t know is that if they have an emergency inside of an organization operating…
The phone number porting process can be one of the most trying experiences in the telecommunications industry. However, Flowroute has a very experienced and dedicated porting team that solely focuses…