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5 Essential VoIP Account Fraud Controls May 21, 2014

Not all pirates sail the seas. In fact, most surf the web, looking for network vulnerabilities that grant them access to information or VoIP credentials they can use or sell…

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WebRTC your FreeSWITCH May 20, 2014

We harp on about Unified Communications quite a bit. One of the new up-and-coming technologies regarding UC is WebRTC. WebRTC can put click-to-call capabilities within reach of web developers without…

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Bandwidth Saturation: Can we find salvation in the sk... May 16, 2014

The end is near. The growth curve for data usage is getting steeper by the second. The more we use data for applications like VoIP and mobile VoIP, UC, cloud…

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(Trouble)shooting bad call audio May 9, 2014

Audio issues come in a smorgasbord of flavors. One way (or no way) audio. Choppy, jittery, or robotic sounding audio. Latency/delay. And last but not least, the dreaded dropped call….

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Everything you need in a cloud VPN and why May 7, 2014

Remember when everything from your phone system to your digital spreadsheet collection were stored on servers in a big air conditioned room within company walls? To gain secure access to…

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How MVNOs will speed the spread of mobile VoIP May 2, 2014

Since the late 1990’s, Mobile Virtual Network Operators (MVNO) have popped up around the world in response to regulations created to inspire competition, or as a way to sell off…

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Is mobile VoIP the next king? April 30, 2014

Here’s the truth. A lot of the time, your voice is a robot. We’ve all been talking in zeros and ones for at least a decade now. No matter what…

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Strengthen customer loyalty with remote support April 25, 2014

In the world of technology services, like providing real-time communications, your competition isn’t the biggest threat to your business. You are. Research house Informa Telecoms + Media says churn is…

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Why is your number port taking so long? April 16, 2014

On first thought, moving your phone numbers from provider to provider seems like a simple idea. But in reality, it’s a process with a lot of complication behind the scenes….

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Security update – Heartbleed Announcement April 11, 2014

On 04/07/2014 the National Vulnerability Database announced a serious vulnerability, known as ‘Heartbleed’, that was discovered in OpenSSL. The vulnerability threatens the security of websites across the Internet by allowing…

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How to capture SIP packets April 10, 2014

If you’ve worked on implementing a sufficiently complex VoIP system, you know that sometimes things can get a little weird. Calls that will drop after a few seconds or one…

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Inside the FCC Numbering Trial Report April 9, 2014

If you’ve been paying attention, you know the FCC has taken steps to move the national telephone network toward IP by trialing direct access to numbering resources with select VoIP…

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