The rise of messaging apps has transformed the way that people communicate, both personally and professionally. In recent years, messaging apps have become the most popular type of mobile app,…
While automated answering systems, live chat, and text messaging have gained the support of organizations in recent years, many customers still prefer calling and speaking with a live representative. A…
A messaging API is a way for businesses and organizations to communicate with their customers through mobile messaging protocols such as SMS or MMS. This type of API allows companies…
While live chat, text messaging, social media, and email are popular methods for users to engage with an organization, voice is still at the center of many companies’ communications strategies….
Organizations can benefit from the scalability of cloud-based voice communications as they look to grow their business. According to UC Today, nearly 20% of the companies surveyed adopted unified cloud-based…
SMS messaging provides great value to businesses. And while free SMS APIs can be found, they come with several limitations that must be carefully considered. As with any free service,…
Businesses today are looking to text messaging as a more effective way to communicate with their users and customers. A recent survey found that more than 90% of consumers want…
Organizations of all types and sizes depend on APIs or application program interfaces to access collaborative tools, such as cloud software. Surveys show that nearly 70% of organizations have adopted…
Text messages are a fast and efficient way for businesses to get in touch with their users. With an open rate of 98% and response rates reaching 45%, SMS communication…
Integration of telephony services into computer programs is taking off. Research firm 360 Research Reports released a forecast for the industry that predicts a growth rate of 18% per year…
Text messaging is an ideal way to reach customers with marketing campaigns, making it a desirable option for organizations of every size. On average, text messages are opened and read…
While consumers communicate with businesses using a range of channels, studies show consumers still prefer calling a business and speaking to a live representative. However, consumers are reluctant to answer…
