Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…
Insurance companies and agents are often on the frontline when it comes to helping people and businesses respond to a crisis. This has been exemplified numerous times throughout the pandemic,…
In today’s business ecosystem, agility is no longer an additive, it’s a requirement for long-term success. Customer experience has taken center stage, and organizations across all industries feel pressure to…
Modern organizations depend on reliable and high-quality communication services to conduct everyday business. As customer preferences change and external forces can drive significant market shifts in an instant, today’s businesses…
This article is condensed and originally appeared on VMblog. With a new year comes new developments in the world of enterprise cloud communications. As 2021 recedes in the rearview,…
Our world is becoming increasingly more interconnected. Globalization and the delicate business ecosystem we live in have felt significantly magnified during the pandemic. Recent years have demonstrated how important it…
Intuitive. On-demand. Personalized. These descriptors are being used more and more to illustrate “the ideal customer experience (CX).” And a growing number of organizations are turning to their enterprise technologies…
In spring 2021, Flowroute, a division of Intrado, announced the early release of its Bring-Your-Own-Carrier (BYOC) calling solution for Microsoft Teams (Teams). Originally named AnySIP/AnyPBX, the product “Teams Connector” is…
This article is condensed and originally appeared on TechDecisions. Hybrid work continues to grow in popularity, which means businesses need to rethink and restructure their technology stacks to best support…
Each November, we’re reminded of the global efforts to protect against telecom fraud during International Fraud Awareness Week. As a refresher, telecom fraud includes any activity designed to abuse and…
This article is condensed and originally appeared on Credit Union Business Magazine. According to research, 48% of organizations say their greatest hurdle in the marathon race to better collaboration is ineffective communication…
The hybrid work model is here to stay. Research from WeWork on the hybrid workforce reflected that 79 percent of C-Suite employees surveyed plan to let their employees split their…
This article is condensed and originally appeared on BetaNews. Now that so much of our workplace communication and collaboration has gone digital, businesses are taking steps to ensure that their…
This article is condensed and originally appeared on CloudTweaks. Connecting IT Silos Customer experience (CX) is a top priority for businesses across industries. The interactions and experiences customers have with…
This article is condensed and originally appeared on The Fast Mode. Distributed workforce. Hybrid collaboration tools. Flexible work models. These phrases are increasingly being used to describe the state of…
This article is condensed and originally appeared on VMblog.com. Providing a seamless customer experience (CX) across all touchpoints is a top priority for businesses in any industry. According to a recent report,…
This article is condensed and originally appeared on HealthTech. Aside from providing excellent patient care, operating efficiently is consistently top of mind for the healthcare industry. Information needs to be…
Nearly every person with a phone has received more robocalls in recent years. In 2020, 45.8 billion robocalls were placed nationwide. In December 2020 alone, there were 3.9 billion robocalls…
This article is condensed and originally appeared on Hospitality Technology. Remote and hybrid work is likely to be a permanent staffing model for many employers—including those in the hospitality industry….
Enterprise Connect (EC) is an enterprise communication and collaboration event. Each year, the show brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts, and consultants to focus on the…
Customer preferences are changing, and solutions that offer immediacy, accessibility and customization are highly valued. Not only can these capabilities improve user experience, but they can also influence brand loyalty….
In a recent blog post, we outlined how more enterprises are turning to technologies like SIP trunking that offer flexible deployments of voice communications to modernize IT investments and grow. We…
As enterprises solidify their hybrid workplace strategies, they also must consider employee preferences for flexibility and the physical environment they create for their teams. According to Edelman’s 2021 Work Trend Index…
Microsoft Teams (Teams) continues to grow in popularity, with approximately 145 million daily active users. Since its inception, the platform has provided businesses with tools to effectively collaborate with employees,…
As the hybrid workforce becomes more prevalent, businesses are learning to adapt their services while remaining connected to their customers and continuing to provide support from a distance. Adopting flexible,…
This article is condensed and originally appeared on the The New Stack. As enterprise communication continues to evolve, businesses are constantly searching for new technologies like cloud-based tools to improve…
Reliable networks help guarantee that calls and messages reach their destination. Today, more than ever, businesses need a secure and reliable network infrastructure to carry out critical services and support everyday communications. For example, business operations like acquiring and retaining customers, maintaining…
Modern telecom is easy to take for granted in our era of fast-paced communication. Today, calling capabilities are more seamless, scalable and flexible than ever before. But that wasn’t always…
This article is condensed and originally appeared on MSP Insights. If we’ve learned anything in the last year related to business communication strategies, it’s that the services and tools that…
The world of telephony has evolved considerably since its inception. Through the years, telecommunications have evolved to meet the changing demands of the business world. Telephony devices, systems and services…
This article is condensed and originally appeared on the BetaNews.com Website. Historically, voice calling has been the default method for businesses to interact with their employees and customers. Although more modern…
This article is condensed and originally appeared on the Telecom Ramblings Website. Voice calls have always had a role to play in powering connections between brands and customers. However, the rise…
The customer experience is critical to the long-term success of every company because it drives ongoing business and reflects customer perception of a brand or service. Collecting customer experience data…
As the business world continues to embrace remote operations, companies are reconsidering how to power their telecom to best support a restructured workforce. The current business ecosystem is ushering in…
This article is condensed and originally appeared on the Network Computing Website. Businesses are actively using Telecom APIs to support their distributed workforces, boost customer service and retention, and enable…
In recent years, we’ve seen an especially high rate of video calling. This medium is an effective way for employees to collaborate in real-time and stay connected regardless of their…
This article is condensed and originally appeared on the AIThority Website. With the long road of economic recovery ahead, businesses face substantial challenges to getting back on track. In the…
Businesses have increasingly turned to texting as a way to interact with their customers. They have adopted the “Application-to-Person” (A2P) messaging approach to send messages in bulk from 10DLC phone…
This article is condensed and originally appeared on The Fastmode Website. Though the economy has started to show some signs of recovery, the business world is still grappling with the…
This article is condensed and originally appeared on the No Jitter Website Competitive differentiation, improved customer retention, and continued ROI are three benefits. Robust communication systems are essential to the…
This article is condensed and originally appeared on the VMBlog Website New technologies have propelled digital transformation forward, while changing customer preferences have created competitive landscapes for business communications that…
This article is condensed and originally appeared on the Telecom Ramblings Website In today’s world, there are myriad challenges and hurdles that business leaders must overcome, especially as the economy…
At Flowroute, we’ve found success in taking a business approach that varies from traditional telecom carriers, but embraces the modern communication needs of enterprises and communication service providers (CSPs). Our…
This article is condensed and originally appeared on the ITProPortal Website The BYOC telecom model lets businesses access telecom solutions their customers want without managing infrastructure. Over the years, departments…
At Flowroute, we prioritize being able to deliver superior call quality and reliability at a fraction of the cost. How do we do it? Direct Media Delivery (DMD). This approach…
As businesses regroup from the economic impact of this past year, they have the opportunity to revisit traditional processes and adapt to evolving landscapes to come back stronger than ever….
This article is condensed and originally appeared on the MSP Insights Website Companies across the globe are balancing changing customer needs and new remote workforces, making MSPs a more powerful…
Texting has emerged as a front runner in modern customer communications. Many businesses are embracing this communication channel due to its ability to deliver on immediacy and significant ROI on…
This article is condensed and originally appeared on the Telecom Reseller Website. The onset of a new year can bring the potential for new opportunities and new challenges. In 2021, communication…
This article is condensed and originally appeared on the ITProPortal Website. Knowing the factors that contribute to customer separations can help CSPs revamp customer loyalty efforts. As many businesses have…
This article is condensed and originally appeared on the VMBlog Website. The cloud-based telecom provider market is brimming with competition. New technologies continue to emerge that are simplifying and streamlining…
This article is condensed and originally appeared on the UC Today website. Customer needs are evolving. Many customers are prioritizing enhanced communications, speed and transparency with services. In response, the…
Customization is the key to getting the most out of your telephony resources. Through Application Programming Interfaces (APIs), businesses can tweak and tailor telephony offerings in order to better meet…
This article is condensed and originally appeared on The Fast Mode website. In 2020, many companies were forced to rethink their current processes. Numerous businesses have had to move away…
This article is condensed and originally appeared on ContactCenterPipeline.com. As the shift to cloud-based services continues, the BYOC model offers an attractive option for customization, control and cost savings. The…
In today’s digital age, running a business requires a robust, secure and reliable network infrastructure. A network infrastructure provides an organization with vital communication paths and services between its users,…
In 2020, companies around the world had to rethink their operational processes and expand their library of cloud-based tools to support a sudden spike in remote and hybrid workers. Despite…
This article is condensed and originally appeared on Beta News.com. Telecom companies have become integral in our hyper-connected modern world. In the past, most telco revenue was generated from voice…
This article is condensed and originally appeared on HotelManagement.net.com. The tourism and hospitality industries are undoubtedly two sectors that have been gravely impacted by the COVID-19 pandemic. However, as safety…
As the pandemic has emphasized the need for businesses to remain flexible, number porting can be a tremendous asset. Businesses who need to support remote workforces, change locations or switch…
This article is condensed and originally appeared on CloudTweaks.com. Being Your Own Carrier Departments and organizations of all sizes and across all industries are transitioning away from traditional hardware IT…
The past year has proven to be different than anyone could have anticipated with the onset of the novel coronavirus and the resulting impacts that have continued to influence industries…
While technology continues to improve and sustain our connections to others, it is not without occasional challenges or intrusions. For many businesses, robocalls can be an annoying and potentially invasive…
As people make plans for future travel in 2021, it is important that hospitality groups explore ways to engage with consumers and make them feel safe. The COVID-19 pandemic has…
For one week every November, we’re reminded of the global efforts to protect against telecom fraud. During International Fraud Awareness Week, which takes place from November 15 – 21, it…
This article is condensed and originally appeared in the Telecom Ramblings. Businesses across the globe are still adapting to organizational changes put into place because of the ongoing pandemic and…
This article is condensed and originally appeared in Hospitality Tech. Transitioning communications and collaboration tools to the cloud has helped these companies improve interactions with teams and customers while also navigating…
This article is condensed and originally appeared in the Contact Center Pipeline. What to Do After Migrating Your Contact Center to the Cloud Best practices to help guide your team…
This article is condensed and originally appeared in BetaNews. The continued shift from traditional hardware systems to SaaS-based cloud offerings extends across departments, industries and organizations of all sizes. As…
This article is condensed and originally appeared in VMblog. As businesses across the globe continue to adapt to the ongoing pandemic, many have migrated to cloud-based communication systems and workplace tools to…
Like many industries, the managed service and channel provider landscape has shifted considerably this year. As companies around the world continue to adopt remote operations at lightning speed, many have…
There are many unique and situational reasons businesses might choose to leave their Communication Service Provider (CSP). Knowing what commonly leads to these separations can help a CSP ensure they…
This article is condensed and originally appeared in The Fast Mode. To support the ever-increasing shift to remote work and build a competitive advantage, more businesses are making the transition…
This article is condensed and originally appeared in HealthTech. Cloud-based communication services are becoming more widely used across the business landscape—including organizations in the healthcare technology space. These tools help…
Call Center fraud can have drastic impacts on the business the call center supports, as well as the customers who engage with the call center and share their data. Additionally,…
This article is condensed and originally appeared in Telecom Ramblings. The adoption of SaaS-based cloud communication services has been steadily on the rise – propelled forward by the sudden shift…
This article is condensed and originally appeared in MSP Insights. With the abrupt shift to working from home in recent months, many companies—including MSPs—have had to lean more heavily on…
This article is condensed and originally appeared in FEI. 3 common misconceptions enterprise leaders face when considering migration to cloud-based telecom. The adoption of cloud-based communication services is prevalent among…
With a plethora of IT and enterprise collaboration options available, it can be challenging to know what tools will help you enhance your communications offerings. As you continue to explore…
This article is condensed and originally appeared in iTWire. Despite the variety of benefits cloud-based telecom services offer, some companies are still hesitant to adopt cloud solutions. However, many of…
SIP trunking is a trusted technology that is growing in popularity among enterprises and channel partners. According to a new global survey of 40,000 IT managers by Eastern Management Group…
There is clear trend in that businesses are moving away from primary rate interface (PRI) and towards internet protocol, which includes leveraging session initiation protocol (SIP) trunking as a key…
For the link to the podcast recording, please visit Cloud Communications Alliance as well as Telecom Reseller. According to Flowroute Business Development Manager Evan Griffiths, APIs offer a path for…
As SIP trunking becomes an ever more popular choice for businesses that are transitioning to cloud-based communications tools, it’s important to understand your options for routing inbound calls based on…
This article is condensed and originally appeared in Telecom Reseller. Every year, the percentage of IT infrastructure and apps in the public cloud grows. It seems like only a matter…
This article is condensed and originally appeared in Integration Developer News. Navigating the pandemic, enterprises are weighing pros and cons of a ‘distributed’ or ‘in-office’ workforce. Flowroute’s Darach Beirne shares…
As more businesses transition to cloud-based tools during the global shift to remote work, it’s become all the more important for these tools to provide the same reliability and effectiveness…
In a world where the majority of individuals keep their phones within arm’s reach, getting in touch with customers is easier than ever. With a variety of ways to contact…
Today, it is estimated more than five billion people around the world have a mobile device, and over half of those devices are smartphones. Further, some of the most frequently…
CSPs often receive tens of thousands of port orders, which requires them to purchase phone numbers in bulk and then look up new rates for those phone numbers. This time-consuming…
This article is condensed and originally appeared in VMblog. The abrupt shift to remote work this year has required businesses to rely more fully on digital technologies powered by the…
The benefits of embedding real time communications features into business and consumer applications are becoming increasingly widespread. People prefer the ease of click-to-call from within a web experience, social media…
This article is condensed and originally appeared in VMblog. As technology evolves, the way consumers prefer to interact with businesses also changes. In order to stay ahead of these changing…
For the link to the podcast recording, please visit Telecom Reseller “We can turn it into minutes of downtime,” says Evan Griffiths, Business Development Manager at Flowroute. In this podcast, Evan…
Late last year, Mind Commerce released a report about the current state and future of the telecom API market. APIs are a well-known software function within the IT software development…
This article is condensed and originally appeared in CloudTweaks. With rising customer demand for personalized online experiences, businesses have sought new ways to stand out among the competition while also…
Caller ID is a widely used phone system feature that identifies an incoming caller by a phone number. The feature provides a valuable piece of information and it’s often one…
Communications options are more robust than ever before. Voice-over-IP (VoIP) systems have revolutionized the way large enterprises and smaller businesses communicate by enabling the integration of more communication options than…
This article is condensed and originally appeared in No Jitter. WebAssembly provides a way for enterprises to differentiate their services and how they connect with their customers. With advancements in…
In the age of legacy telecom, phone service was a relatively simple concept. After securing a phone number from a leading service provider, you were then able to place and…
This article is condensed and originally appeared in Telecom Reseller. The digital communication landscape is constantly evolving with the emergence of new tools that provide enterprises with ways to collaborate…
Although industry naysayers claimed voice was dead, phone calls remain an integral part of enterprise and end user communication strategies. And while the platforms we use to communicate have evolved…
Since the Federal Communications Commission (FCC) passed the Truth in Caller-ID Act (TiCA) of 2009, the agency continues to crack down on caller-ID “spoofing.” This is the practice of modifying…
In a professional environment that relies heavily on calls instead of in-person meetings, it’s critical that audio quality and connection remain strong. Unreliable audio is frustrating and can put a…
The age-old question: Why is my number port taking so long? If you’re reading this blog, you’re likely familiar with number porting and probably even more familiar with the common…
This article is condensed and originally appeared in BetaNews. With more digital communication tools available than ever before, enterprises and end users have started to demand more tailored options that…
This article is condensed and originally appeared in UC Today. With the range of digital communication tools available on the market, businesses and end users have begun to demand more…
When workplaces across the country shut down and employees started working remotely during the pandemic, leaders faced an increase in cyber and physical threats to their business. One CNBC survey…
Faxing may seem like a thing of the past, but in reality, some business processes still require physical fax transmissions. Because of this, we are seeing some businesses holding tight…
This article is condensed and originally appeared in Contact Center Pipeline. Cloud-based solutions provide secret ingredient to weathering whatever storm may come to pass. When workforce operations are disrupted, the…
In a recent Eastern Management Group customer study, large enterprise customers were asked to evaluate SIP trunking providers. Flowroute, now part of Intrado, was recognized alongside three top-tier vendors including…
This article is condensed and originally appeared in No Jitter. In a new Eastern Management Group customer study, all large enterprise customers surveyed would recommend these SIP providers to a…
This article is condensed and originally appeared in ChannelVision Magazine. In recent years, the number of remote workers has increased significantly. In the U.S. alone, remote workers increased by 159…
Protecting employees and other stakeholders is an important responsibility of business leaders. By migrating communications to the cloud, enterprises can access an abundance of communications tools that improve the way…
This article is condensed and originally appeared in UC Today. The shift in the way the world does business has led to huge demand for delivery and drive-up services, providing…
Why you should prioritize voice traffic on your network QoS, or quality of service, has always been important for digital communications. If you are using VoIP communications, it becomes critically…
Unified Communications (UC) allows organizations to access all of the tools they need to communicate through a single solution. This includes instant messaging, email, faxing, VoIP, monitoring, recording and video…
Every phone call consists of two components, signaling and media. Signaling does the work of establishing, maintaining, and tearing down the call. Media is the actual call audio. On a…
Whenever market changes occur, businesses pay special mind to their investments and expenses to maintain operations as efficiently as possible. Customer demand plays a major role in determining a company’s…
Flowroute powers voice and messaging services with the nation’s largest network reach, providing reliable and simplified operations that can be scaled on demand. We have been working to expand our…
Before diving into how a SIP trunk works let’s explore how a traditional phone call works. Imagine you’re making a call on a landline phone. You dial the number you…
Session Initiation Protocol or SIP trunking is a telephone service delivered most commonly via the internet. SIP trunks are provided by internet telephony service providers (ITSP) instead of the traditional…
This article is condensed and originally appeared in CloudTweaks. E911 FOR REMOTE EMPLOYEES Remote working is no longer a luxury or a distant possibility – it’s the norm for enterprises…
This article is condensed and originally appeared in VMblog. In recent months, we’ve seen a spike in the global demand for delivery and drive-up services due to the number of consumers staying…
Delivering superior customer service is nonnegotiable in today’s climate. As end user’s communication preferences change, enterprises must also change the way they interact with their customers. Right now, companies around…
This article is condensed and originally appeared in Telecom Reseller. The remote workforce has been a growing trend for the last decade; however, as external market factors and internal employee…
SIP trunking is not a new business solution or even a new technology; however, it continues to grow in popularity for enterprises and communication services providers (CSPs) looking to cut…
This article is condensed and originally appeared in MSP Insights. Businesses and schools across the country have ceased normal processes and are instead operating from a distance. As countries around…
This article is condensed and originally appeared in No Jitter. Cloud-based communications can provide a flexible way for enterprises to ensure their workers are safe in the event of an…
Current global trends indicate an increasing number of employees are foregoing the traditional office experience in favor of telecommuting. In the U.S., the number of people telecommuting has increased 159…
Reliability in communication networks in the best of situations means that calls and messages are guaranteed to reach their destination complete, secure, and in the order they were sent. Balancing constraints…
The Flowroute Messaging API allows you to give your apps SMS & MMS capabilities. You can unify calling and messaging on a single phone number through one provider with a…
A conversation with Flowroute’s VP of Engineering and Products By Moshe Beauford, UC Today This article is condensed and originally appeared in UC Today. In a matter of weeks, companies…
The Flowroute Numbers API lets businesses automate purchasing and configuration of phone numbers in the cloud. Using the Flowroute Numbers API, you can acquire phone numbers, configure routes to dynamically route…
Web APIs have been in use for the past 20 years. The growth of API use has allowed companies to focus on what they are really good at, their core…
Flowroute APIs provide developers with direct access and control over telephony resources such as phone numbers, inbound and outbound calling, SMS, MMS and advanced signaling data through REST APIs. Flowroute…
Communications decision makers are likely familiar with STIR/SHAKEN and the impacts these standards have on the telecommunications industry. As a quick refresher, STIR, known as Secure Telephony Identity Revisited, and…
This article is condensed and originally appeared in Contact Center Pipeline. A thoughtful game plan to simplify the migration process from planning to execution. Numerous businesses rely on contact centers…
This article is condensed and originally appeared in VMblog. The global workforces’ ability to collaborate remotely is being tested in a variety of ways. This has forced many businesses and…
For the link to the podcast recording, please visit Telecom Reseller Why should companies use cloud communications tools? How can cloud-based communication tools help businesses facilitate remote work and maintain…
When Flowroute’s porting team begins each day, the first item on their to do list is to review tickets from customers. Tickets can share a variety of information or updates;…
We are pleased to announce that as of April 1, 2020, West Telecom Services, LLC has changed its name to Intrado Communications, LLC. For your existing services, it remains business…
This article is condensed and originally appeared in Telecom Reseller. In December 2019, a staggering 4.6 billion robocalls were placed nationwide, 42 percent of which were scams. Now, thanks to the passage of…
Flowroute has launched an exciting new product enhancement designed to improve your experience and simplify your operations. The Exclusive Multi-Accounts Opt-in Release feature allows users to connect accounts so you…
Emergency communications have seen drastic improvements since the first 911 call was placed back in 1968. However, some features of current enterprise communications technologies put users of the service at…
This article is condensed and originally appeared in No Jitter. As business is conducted on an increasingly global scale, establishing a local presence everywhere is imperative. How businesses engage with…
Through December 31, 2020, we are waiving the E911 subscription fee for each U.S. & Canada phone number (DID) that has not been previously enabled with E911 connectivity, including new and ported-in…
Telecom APIs are proving vital in the business world as companies become more reliant on cloud-based services and real-time data. These APIs provide a clear, defined way for systems to…
True collaboration means having the ability to connect anytime, anywhere. But legacy communications systems do not always deliver the agile connection modern businesses and customers need. As a result, we are…
In recent years, it’s become more common to interact with chatbots on company websites. For example, if a customer is browsing on a website, they may notice a notification pop…
This article is condensed and originally appeared in MSP Insights. In today’s global economy, businesses face the challenge of competing domestically and internationally. According to the Small Business Administration, 96 percent…
By Moshe Beauford, UC Today This article is condensed and originally appeared in UC Today. According to experts, ‘the Edge’ is where business comms should be. Allowing customers to directly call or…
Digital transformation was the theme at this year’s ITEXPO2020 show that took place in Miami, Florida from February 9 – 12, 2020. Flowroute exhibited at the event and was excited…
This article is condensed and originally appeared in UC Today. Whether companies have a handful of customers abroad or a whole host of regional offices, today’s global businesses need global…
Being in Washington state, the COVID-19 (also referred to as coronavirus) outbreak has impacted many employees like me that work in the heart of downtown Seattle. As the virus and…
Enterprises in various industries are realizing the significant benefits that incorporating messaging functionality into their customer engagement strategies can have on improving user experience and increasing overall ROI on IT…
When the telephone industry was deregulated nearly 20 years ago, new service providers began popping up everywhere. Consumers had the freedom to choose their communication service provider (CSP) as well…
The majority of the population knows to dial 911 in an emergency. But what many people don’t know is that if they have an emergency inside of an organization operating…
The phone number porting process can be one of the most trying experiences in the telecommunications industry. However, Flowroute has a very experienced and dedicated porting team that solely focuses…
There are many variables in the number porting process when porting phone numbers from one carrier to another. The more typical port orders can go from accepted to completed in…
Porting numbers when you switch carriers within the United States isn’t always a walk in the park. However, international number porting can add several more layers of complexity to the…
Unfortunately, not all numbers are portable. Most carrier’s coverage area is always changing. Something that’s not portable currently might be portable later. For example, when the FCC broke up the…
It’s safe to say that the number porting process, in general, is very inconsistent from carrier to carrier. Resellers often have an additional set of challenges when navigating the porting…
It seems as though nearly every person with a phone has experienced an increase in robocalling in recent years. In 2019, 58.5 billion robocalls were placed nationwide, equaling approximately 178.3…
Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…
This is a notification of Pass-Through Fees associated with customers’ Messaging Services Agreement with Flowroute, now part of Intrado. Starting Saturday, February 1, 2020, when you send long code messages…
In today’s competitive business ecosystem, it has become increasingly imperative for cloud-based communication service providers (CSPs) to provide customers, vendors and key stakeholders with seamless communication tools. Customers expect quick…
The California Consumer Privacy Act (CCPA), which Flowroute, now part of Intrado, is compliant with, is data privacy legislation that became law in California and went into effect on January…
Come join Intrado at the #ITEXPO2020 #TECHSUPERSHOW being held February 12-14, 2020 at the Broward County Convention Center in Fort Lauderdale, Florida. Intrado is a Diamond Sponsor of the event…
Our award-winning customer success team works with our partners and customers every day to prevent telecom fraud. We are also active members of key industry and regulatory organizations that are…
This article is condensed and originally appeared in VMBlog.com. Investing in omnichannel customer communication strategies is becoming a promising approach for business decision makers wanting to deliver increased ROI on…
Today’s workplace is quite different than it was a decade ago. Due to globalization, increased sophistication of digital technologies and more employees working remotely, modern workplace tools have evolved to…
The CTIA Messaging Principles and Best Practices (Principles and Best Practices) is a set of voluntary best practices developed by member companies. They are meant to protect consumers from unwanted…
Today, telecom fraud exists on a much larger scale than in the past. A few decades ago, most of the fraudsters were local, but now telecom fraud has gone international….
The telecom industry landscape continues to rapidly change and get more complex. The advent of inexpensive Internet access enabled by voice over IP calling and coupled with relatively low-cost equipment…
Intrado has a world class Fraud Prevention and Detection Team that supports all of the lines of business, including Flowroute. This team operates 24/7/365, is distributed across the world, and…
The GSMA, which is the trade body which represents the interests of mobile network operators worldwide, defines International Revenue Share Fraud (IRSF) is a form of fraud where the perpetrator…
It’s an ongoing challenge to stay in front of bad actors when it comes to telecom fraud. In 2020 much of the effort to address fraud management and fraud prevention…
As new technologies arise and continue to transform business operations, many companies are choosing to outsource their IT departments to leverage experts that can help the company take advantage of…
The global telecom API market has grown significantly over the past several years and is predicted to continue to grow as more communication service providers (CSPs) look to automate and…
In 2019, businesses and communication service providers (CSPs) continued to evolve their offerings and deliver value to their customers by integrating cloud-based communication capabilities into their product suites. As we…
This article is condensed and originally appeared in No Jitter. Avoid common pitfalls and ensure a smooth migration with a well-planned strategy that anticipates change. The cloud’s numerous business benefits,…
Flowroute launched its new Edge strategy in 2018. This campaign introduced more modern Points of Presence (PoPs) across international and domestic locations. The upgrade allowed for a significantly improved network…
This week is International Fraud Awareness Week, which presents a good time to share a reminder about telecom fraud and how to safeguard business operations. The holiday season and November…
This article is condensed and originally appeared in UC Today According to a 2018 Spiceworks survey, 98 percent of enterprises still use on-premises servers. The survey, which featured over 1000 IT professionals…
Investing in omnichannel customer communication strategies is becoming a higher priority for business decision makers looking to deliver increased ROI on their customer service IT investments. A report by Aberdeen…
This article is condensed and originally appeared on VMBlog.com The perceived complexity around migrating services to the cloud is halting many businesses’ automation efforts, with more than 98 percent of businesses still…
Flowroute, now part of Intrado, offers Emergency Services connectivity to all of our customers in the U.S. and Canada with domestic phone numbers. Additionally, Flowroute provides 9-1-1 support for all…
Migration tips: Moving from legacy to cloud communications Cloud-based telecom services have become pivotal for organizations looking to scale new offerings and improve user experience for their customers. While there…
A typical day in the life of the Flowroute Customer Success Team starts and ends with a dedicated focus and commitment to getting to the bottom of every customer issue….
This article is condensed and originally appeared in UC Today The adoption of cloud-based communication services is widespread among businesses in the U.S. because these solutions allow companies to innovate…
The Flowroute Customer Success Team, which is composed solely of Customer Support Engineers, works closely with customers to resolve any issues that may come up. The team’s ‘can do’ attitude,…
The adoption of cloud-based communication services is prevalent among businesses in the U.S. as these solutions facilitate innovation and reduce costs. However, global adoption of enterprise cloud-based communications is still…
Understanding and prioritizing customer preferences is critical when a business is establishing its messaging plan. For example, customers appreciate having the flexibility and control to determine the method of communication…
While many enterprises are already leveraging fully cloud-based communication offerings, others are moving at a different pace and embracing a hybrid approach to cloud-based telecom deployment. A hybrid deployment approach,…
This article is condensed and originally appeared on MSP Insights The sharing economy model continues to flourish. Uber, Lyft and Airbnb have become extremely popular, disrupting their respective industries, and…
To kick off the ClueCon developer conference in downtown Chicago, we launched WebRTC to VoIP via beta opt-in, enabling our customers to receive calls from web users with existing VoIP…
As more and more businesses turn to IP telephony resources for their communications needs, the obligation to address fraudsters and potential scams becomes increasingly urgent. Telecom fraud – like any…
This article originally appeared in UC Today. West recently expanded international coverage with the help of Flowroute With their recent expansion of international coverage, West brings the use of Cloud-based…
The Flowroute Team is excited to be a Sponsor at this year’s ClueCon event which will be held between August 5-8 in downtown Chicago! Flowroute has sponsored this event for…
Your cloud number coverage just expanded! Want on-demand scalability and simplicity at affordable rates? You’re in luck. The Flowroute network of networks gets you all of that and more. We’ve…
The number of enterprises adopting a be-your-own-carrier (BYOC) model into their communication strategies has increased with the evolution of the cloud telecom market. This BYOC model is defined differently by…
This article originally appeared on UC Today. Despite the benefits APIs offer, selecting the right cloud-communications provider isn’t always simple. In fact, there is a growing mix of competing cloud…
This article is condensed and originally appeared on Capacity Media. As a result of enterprises’ needs for more agile cloud-based communication solutions, communication service providers (CSPs) are feeling the pressure…
This article is condensed and originally appeared on MSP Insights. As communication service providers (CSPs) pivot their traditional focus and decide where to compete and where to consolidate their offerings…
This article originally appeared on VMblog. In 2018, we saw an increasing number of end-user organizations engage in digital transformation initiatives to improve internal collaboration, as well as deliver new…
This year’s TADHack-mini Orlando brought another exciting hackathon in connection with Enterprise Connect 2019. As Flowroute’s fourth year sponsoring the event, we were excited to team with Alan Quayle, founder…
Each year Enterprise Connect provides an overview of the latest developments in enterprise communications. This year’s conference, which took place in Orlando, Fla., drew more than 6,500 attendees and roughly…
For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…
CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…
Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…
In today’s global economy, where the rate of technology change continues to accelerate, it is either disrupt or risk being disrupted. Existing vendors and new entrants, leveraging technologies that didn’t…
Nemertes’s Irwin Lazar to discuss the key decision criteria communication service providers should consider when moving to the cloud SEATTLE, WA. November 26, 2018 – Flowroute Inc., a West Company,…
The adoption of cloud communications is growing at a significant clip – according to Eastern Management Group that trend will only continue. The analyst firm predicts that the SIP trunking…
As consumers, most of us are familiar with virtual assistants like Amazon’s Alexa and the Google Assistant to help us track down information, make calls and order groceries using just…
TLS support for Flowroute SIP Signaling Transport Layer Security (TLS) is used to encrypt the SIP signal. With Flowroute’s support of TLS, communications from your system(s) to our edge proxies…
In 2007, Flowroute was founded on the idea that getting a phone number should be as easy as getting an email account. Over the last 11 years, the Flowroute team…
A survey from Accenture found that consumers that own in-home digital voice assistant devices are using their smartphones less often for entertainment and online purchasing. “Digital voice assistant devices are…
ClueCon 2018 has officially kicked off. Once again, we’re super excited to be amongst our FreeSWITCH people in Chicago. For those of you who have not discovered Cluecon yet, it…
We’re excited to let you know that our Numbers API now includes the ability to configure and manage E911 and CNAM (Caller ID Name). The new features enable communication service…
With nearly all corporate operations relying on telecom or mobile connectivity, outages have the potential to halt an entire business. In fact, Gartner has estimated the cost of network downtime…
Even in today’s technology-driven age, there remains a disconnect between how individuals communicate with each other and how businesses connect with their customers. The difference is text messaging and it’s…
We’re excited to roll out the first phase of our Edge strategy which includes four new PoPs, two on the East coast, and two on the West coast. From our…
SIP Trunking is a form of telephony that is gaining real traction in the business world. A SIP trunk connects your premise-based telephony directly to the Public Telephone Network (PSTN)…
For the third year in a row, Flowroute was a co-sponsor of TADHack-mini at Valencia College in Orlando, where developers focused on how to integrate Telecom APIs into their projects…
TADHack-Mini is happening March 10-11 in Orlando. This hackathon is unique in comparison to the other events out there because of its focus on solving universal communication challenges through the…
The value of telecom has flourished over the last several years becoming increasingly important for developers to add customer experiences such as calling and messaging into their apps. That is…
2017 brought many valuable lessons for IP-based communication providers, but I would argue one of the most important takeaways was that voice and messaging services are increasingly becoming a must-have…
Software-based IP communications continue to grow in popularity because of the added reliability, reach and control they allow businesses to have over their telecom resources. However, as more developers continue…
A new wave of software-centric carriers are eliminating the barriers to accessing telephony resources through the development of communications APIs & SDKs. These providers are transforming the industry by giving…
There is no denying that the world is moving to IP, and SIP has become the de facto communications solution of choice for business connections. According to Technavio’s analysts, the…
Have you received calls lately from local numbers, and then you’ve answered it because you thought it was someone you know? You are not alone. Caller ID lets consumers avoid…
Most businesses are still overly dependent on email even though, at best, they only see a 20 percent open rate – which in all likelihood means that their email wasn’t…
It’s time to streamline your communications and collaboration processes, and take control of your connections. You’re evaluating Unified Communications platforms, and researching the most cost effective way to replace your…
Last month, BCM One, a provider of NextGen Communications and managed services for IT leaders and resellers, announced it acquired the assets of Flowroute from Intrado Corporation. Flowroute’s scalable…
