When a customer calls your client or business, providing a seamless and personalized experience is critical. According to Forbes, 71% of consumers value a personal connection when interacting with a…
Business continuity is critical to modern businesses. Ensuring that business runs smoothly at all times requires a resilient voice solution to ensure seamless voice service for communication and collaboration. A…
During a disruption or disaster, businesses that are not prepared may struggle to continue operations and maintain productivity. According to Business.com, disasters claim 4 out of 10 small businesses and…
When building a communication solution for your business or client, a programmable voice API allows you to deliver with ease. While messaging and live chat are gaining popularity for customers…
In a world inundated with notifications vying for attention, SMS emerges as a standout communication medium for businesses, boasting unparalleled open and response rates compared to email. However, as its…
Consumers often look for convenience and speed when communicating with businesses. While voice service is essential, modern consumers want to text and chat with businesses for a more personalized experience….
A robust business continuity plan is essential to maintaining operations and minimizing risk to the organization during disruptions. Forbes reported that 4 out of 10 small businesses fail to reopen…
Disruptions in business can force your organization or client to close its onsite processes and cause temporary interruptions in operations. Preparing for these disruptions with a business continuity strategy is…
Prioritizing the customer experience by making it smooth and convenient has become essential in the modern business landscape. According to McKinsey, digital natives like Netflix and Amazon have raised the…
Improving your lead acquisition and customer experience requires a communication method that offers reliable delivery and high engagement. Data from marketing studies indicate that text messaging boasts an open rate…
In today’s competitive business landscape, convenient and personalized solutions are vital to growing the company, generating leads, and maintaining customers. According to a survey by the National Retail Federation, about…
Reliable and scalable voice services coupled with the right phone number are critical to a successful business. While consumers prefer messaging when they are at work, on lunch break, or…
