Tips & Resources Why is your number port taking so long? April 16, 2014

On first thought, moving your phone numbers from provider to provider seems like a simple idea. But in reality, it’s a process with a lot of complication behind the scenes….

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Articles Security update – Heartbleed Announcement April 11, 2014

On 04/07/2014 the National Vulnerability Database announced a serious vulnerability, known as ‘Heartbleed’, that was discovered in OpenSSL. The vulnerability threatens the security of websites across the Internet by allowing…

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Tips & Resources How to capture SIP packets April 10, 2014

If you’ve worked on implementing a sufficiently complex VoIP system, you know that sometimes things can get a little weird. Calls that will drop after a few seconds or one…

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Articles Inside the FCC Numbering Trial Report April 9, 2014

If you’ve been paying attention, you know the FCC has taken steps to move the national telephone network toward IP by trialing direct access to numbering resources with select VoIP…

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Tips & Resources Security announcement: FreePBX Vulnerability Patch April 8, 2014

If you’re using FreePBX, there’s a good chance you need to secure it.

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Articles How mobile changes everything for call centers April 8, 2014

Mobile technology has changed everything by putting the world at all our fingertips. The way we expect to interact with information has evolved dramatically. And because they are essentially a…

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Tips & Resources Reselling SIP trunking part 3: The technical setup April 7, 2014

Now that you’ve got the business side of SIP trunking ingrained in your brain, your empire only one step away. Granted it’s the most important part, the actual delivery of…

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Tips & Resources Reselling SIP trunking part 2: How to be competitive April 2, 2014

As you may have already read, there is money to be made reselling SIP trunking. But simply calling yourself a SIP trunking provider and buying Google Adwords isn’t a recipe…

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Tips & Resources Reselling SIP trunking part 1: Where is the money? April 1, 2014

Provisioning telephone service is no longer reserved for megalithic copper-based boa constrictors – thanks to the Internet. Advancements in technology have removed infrastructure investment hurdles that used to keep the…

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Articles The secret to connecting your small business with mor... March 26, 2014

The secret is toll-free numbers. And here’s why it’s a secret.

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