Unified Communications (UC) allows organizations to access all of the tools they need to communicate through a single solution. This includes instant messaging, email, faxing, VoIP, monitoring, recording and video…
Every phone call consists of two components, signaling and media. Signaling does the work of establishing, maintaining, and tearing down the call. Media is the actual call audio. On a…
Whenever market changes occur, businesses pay special mind to their investments and expenses to maintain operations as efficiently as possible. Customer demand plays a major role in determining a company’s…
Flowroute powers voice and messaging services with the nation’s largest network reach, providing reliable and simplified operations that can be scaled on demand. We have been working to expand our…
Before diving into how a SIP trunk works let’s explore how a traditional phone call works. Imagine you’re making a call on a landline phone. You dial the number you…
Session Initiation Protocol or SIP trunking is a telephone service delivered most commonly via the internet. SIP trunks are provided by internet telephony service providers (ITSP) instead of the traditional…
This article is condensed and originally appeared in CloudTweaks. E911 FOR REMOTE EMPLOYEES Remote working is no longer a luxury or a distant possibility – it’s the norm for enterprises…
This article is condensed and originally appeared in VMblog. In recent months, we’ve seen a spike in the global demand for delivery and drive-up services due to the number of consumers staying…
Delivering superior customer service is nonnegotiable in today’s climate. As end user’s communication preferences change, enterprises must also change the way they interact with their customers. Right now, companies around…
This article is condensed and originally appeared in Telecom Reseller. The remote workforce has been a growing trend for the last decade; however, as external market factors and internal employee…
SIP trunking is not a new business solution or even a new technology; however, it continues to grow in popularity for enterprises and communication services providers (CSPs) looking to cut…
This article is condensed and originally appeared in MSP Insights. Businesses and schools across the country have ceased normal processes and are instead operating from a distance. As countries around…
