When Flowroute’s porting team begins each day, the first item on their to do list is to review tickets from customers. Tickets can share a variety of information or updates;…
We are pleased to announce that as of April 1, 2020, West Telecom Services, LLC has changed its name to Intrado Communications, LLC. For your existing services, it remains business…
This article is condensed and originally appeared in Telecom Reseller. In December 2019, a staggering 4.6 billion robocalls were placed nationwide, 42 percent of which were scams. Now, thanks to the passage of…
Flowroute has launched an exciting new product enhancement designed to improve your experience and simplify your operations. The Exclusive Multi-Accounts Opt-in Release feature allows users to connect accounts so you…
Emergency communications have seen drastic improvements since the first 911 call was placed back in 1968. However, some features of current enterprise communications technologies put users of the service at…
Through December 31, 2020, we are waiving the E911 subscription fee for each U.S. & Canada phone number (DID) that has not been previously enabled with E911 connectivity, including new and ported-in…
Telecom APIs are proving vital in the business world as companies become more reliant on cloud-based services and real-time data. These APIs provide a clear, defined way for systems to…
True collaboration means having the ability to connect anytime, anywhere. But legacy communications systems do not always deliver the agile connection modern businesses and customers need. As a result, we are…
In recent years, it’s become more common to interact with chatbots on company websites. For example, if a customer is browsing on a website, they may notice a notification pop…
This article is condensed and originally appeared in MSP Insights. In today’s global economy, businesses face the challenge of competing domestically and internationally. According to the Small Business Administration, 96 percent…
Being in Washington state, the COVID-19 (also referred to as coronavirus) outbreak has impacted many employees like me that work in the heart of downtown Seattle. As the virus and…
Enterprises in various industries are realizing the significant benefits that incorporating messaging functionality into their customer engagement strategies can have on improving user experience and increasing overall ROI on IT…
