Flowroute Blog

Flowroute 2020 Predictions: How businesses can levera... January 20, 2020

This article is condensed and originally appeared in VMBlog.com.  Investing in omnichannel customer communication strategies is becoming a promising approach for business decision makers wanting to deliver increased ROI on…

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The resurgence of voice and call quality powering glo... January 15, 2020

Today’s workplace is quite different than it was a decade ago. Due to globalization, increased sophistication of digital technologies and more employees working remotely, modern workplace tools have evolved to…

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CTIA Messaging Principles and Best Practices January 14, 2020

The CTIA Messaging Principles and Best Practices (Principles and Best Practices) is a set of voluntary best practices developed by member companies. They are meant to protect consumers from unwanted…

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2020 aims to be an important year for reduction of il... January 14, 2020

Today, telecom fraud exists on a much larger scale than in the past. A few decades ago, most of the fraudsters were local, but now telecom fraud has gone international….

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Intrado Works Behind the Scenes to Guide Industry Bes... January 13, 2020

The telecom industry landscape continues to rapidly change and get more complex. The advent of inexpensive Internet access enabled by voice over IP calling and coupled with relatively low-cost equipment…

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The Intrado Fraud Prevention and Detection Team January 9, 2020

Intrado has a world class Fraud Prevention and Detection Team that supports all of the lines of business, including Flowroute. This team operates 24/7/365, is distributed across the world, and…

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International Revenue Share Fraud: The newest trends January 9, 2020

The GSMA, which is the trade body which represents the interests of mobile network operators worldwide, defines International Revenue Share Fraud (IRSF) is a form of fraud where the perpetrator…

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What’s ahead for fraud management and prevention in... January 8, 2020

It’s an ongoing challenge to stay in front of bad actors when it comes to telecom fraud. In 2020 much of the effort to address fraud management and fraud prevention…

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How MSPs/VARs can help companies take advantage of th... January 6, 2020

As new technologies arise and continue to transform business operations, many companies are choosing to outsource their IT departments to leverage experts that can help the company take advantage of…

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How Telecom APIs Facilitate Business Evolution December 10, 2019

The global telecom API market has grown significantly over the past several years and is predicted to continue to grow as more communication service providers (CSPs) look to automate and…

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Flowroute shares trends likely to impact enterprise c... December 2, 2019

In 2019, businesses and communication service providers (CSPs) continued to evolve their offerings and deliver value to their customers by integrating cloud-based communication capabilities into their product suites. As we…

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3 Tips for Success in Telecom-to-Cloud Migration December 1, 2019

This article is condensed and originally appeared in No Jitter. Avoid common pitfalls and ensure a smooth migration with a well-planned strategy that anticipates change. The cloud’s numerous business benefits,…

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