Flowroute Cloud Communications Blog - Part 22
Articles The second thing every caller notices about your phon... July 29, 2013

Our brains instantly make snap judgments, and form very real perceptions and opinions about everything we encounter. The first thing every caller notices about your phone system is your

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Tips & Resources Hosted VoIP vs Custom VoIP July 25, 2013

We’ve all heard the terms hosted VoIP, and managed VoIP. But definitions seem [tippy title=”varied”] Hosted VoIP is really any service hosted off premises such a cloud based PBX service…

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Articles A WebRTC Enhanced Customer Service Experience July 22, 2013

It’s 2013 and a phone call to customer service is still regarded as one of the most burdensome experiences. There are numerous services like LucyPhone or GetHuman that advertise a…

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Articles The hidden dangers of audio transcoding July 19, 2013

Transcoding is a danger to call quality and even call viability. The issue is, translating codecs can cause

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Articles The Case Against G.722 July 16, 2013

“Why don’t you support G.722?” It’s a question we’ve heard more than once. People are very interested in G.722 wideband audio codec because

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Articles Enhance your Unified Communications with SIP July 12, 2013

We’ve come a long way since the first time meaning was attached to a grunt a few hundred thousand years ago. In the last hundred years, we’ve squeezed the equivalent…

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Articles Are you making the most of WebRTC? July 11, 2013

I’m willing to bet a week and a half of steak lunches that you’ve at least heard the term WebRTC. Otherwise, why’d you click? WebRTC is nothing new. It’s something…

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Articles SIP Trunking Surprises (Ones you’ll like) June 28, 2013

If you’re here, you’ve heard the term SIP trunking before. You probably even know what it is. And, because of the enormous cost savings and process efficiencies, you’re all set…

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Tips & Resources SNOM 760 Review June 19, 2013

If SNOM’s promotional video for the 700 series is to be believed, these phones are designed for users that fall in the cross-section of business professionals and smooth jazz aficionados…

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Articles What is SIP Trunking? A Mystery Exposed June 5, 2013

You’ve been tasked with the responsibility of upgrading your business’s communication suite. Your first instinct is to google your options, and by doing so you’ve opened a giant nest of…

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West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
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