Understanding and prioritizing customer preferences is critical when a business is establishing its messaging plan. For example, customers appreciate having the flexibility and control to determine the method of communication…
While many enterprises are already leveraging fully cloud-based communication offerings, others are moving at a different pace and embracing a hybrid approach to cloud-based telecom deployment. A hybrid deployment approach,…
This article is condensed and originally appeared on MSP Insights The sharing economy model continues to flourish. Uber, Lyft and Airbnb have become extremely popular, disrupting their respective industries, and…
In a customer satisfaction survey that evaluated 29 vendors including AT&T, Twilio and Ring Central, customers selected Flowroute as the top-ranked SIP trunk vendor OMAHA, Neb., Sept. 10, 2019 (GLOBE…
As more and more businesses turn to IP telephony resources for their communications needs, the obligation to address fraudsters and potential scams becomes increasingly urgent. Telecom fraud – like any…
The number of enterprises adopting a be-your-own-carrier (BYOC) model into their communication strategies has increased with the evolution of the cloud telecom market. This BYOC model is defined differently by…
This article originally appeared on UC Today. Despite the benefits APIs offer, selecting the right cloud-communications provider isn’t always simple. In fact, there is a growing mix of competing cloud…
This article is condensed and originally appeared on Capacity Media. As a result of enterprises’ needs for more agile cloud-based communication solutions, communication service providers (CSPs) are feeling the pressure…
This article is condensed and originally appeared on MSP Insights. As communication service providers (CSPs) pivot their traditional focus and decide where to compete and where to consolidate their offerings…
This article originally appeared on VMblog. In 2018, we saw an increasing number of end-user organizations engage in digital transformation initiatives to improve internal collaboration, as well as deliver new…