Flowroute Cloud Communications Blog - Part 23
Articles Is your IVR responsive enough? January 2, 2014

In a recent post about all the things you need to know about your VoIP system before it’s your VoIP system, I talked about the importance of getting your IVR…

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Articles Are you WebRTC ready (ahead of the competition)? December 31, 2013

WebRTC is not a thing. It’s a technology standard. You will never hold it. You can’t see it (just what it does). Or install it (which is the whole point)….

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Articles How to implement VoIP and live to tell about it December 23, 2013

The thought of switching to VoIP is still intimidating for some businesses. With this concern in mind, Software Advice, a company that reviews business phone software, decided to develop a…

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Tips & Resources PBX in a Flash 2.0.6.5.0 in a nutshell December 20, 2013

This week, PBX in a Flash updated from 2.0.6.4.5 to 2.0.6.5.0. As with any software update, the changes are incremental. But there are a few key compatibility upgrades that punch…

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Articles Hosted PBX failpoints to avoid at all costs December 17, 2013

I know what you’re thinking. “Features. It’s features right? If I don’t pick the right features for my hosted PBX, oh my gosh, I’ll be a huge failure.”

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Articles CNAM grows business December 13, 2013

With the right provider, Caller ID Name (CNAM) is a feature that adds a more open and human element to your telecommunications while it drives revenue, too. To understand CNAM…

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Articles Everything you need to know about your VoIP system be... December 11, 2013

Whether you’re installing a system or having one installed for you, if you don’t plan out your VoIP system features beforehand, you run the risk of creating an ongoing monster…

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Articles Total control of your VoIP system solves short custom... December 6, 2013

OK, you can’t stretch customer attention spans with total control of your VoIP system. But with the ability to immediately change your VoIP system, you can

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Articles How to ensure VoIP calls get through November 29, 2013

Just like skinning a cat, there are many ways to build High Availability into your telephone system. Obviously, you’re going to build in redundancies, and manage load balancing, because you…

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Articles Trace your VoIP costs down to the user in seconds November 25, 2013

Let’s talk about those pesky little so and sos that are always eating away at your profitability, costs. Better yet, let’s talk about an easy change that can help make…

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