A 2023 Business.com survey quantified what business owners already know: a bad customer service experience can lose customers. The survey found that, following a bad service experience, 8 out of…
With so many business communications options, voice is still relevant, even essential, for many organizations. Voice technology has evolved to digital via the Internet, posing unique challenges to business continuity…
Consumers have numerous options to contact a company in the modern day. When customers call a business, they are looking for a fast response and resolution to their problem. In…
Business messaging platforms are a popular solution for organizations to communicate internally and with customers. SMS is a more user-friendly and personal way of reaching out to coworkers and clientele….
Companies typically have a business continuity plan to prepare for an emergency that may prevent employees from coming to the office and using the usual on-site systems and devices. Outages…
While there are likely various ways people can reach your business, inbound phone calls are often of a critical nature. A carrier outage can prevent callers from connecting when they…
Today, businesses with multiple inbound phones often implement an automated response or extension system to ensure calls can reach their recipient. This works well, but when callers reach a complex…
Downtime can be incredibly costly for businesses. A recent study from BigPanda indicates that businesses with 1,000 to 2,500 employees can expect to pay an average of $1,850 per minute…
Downtime and outages are something every company strives to avoid. They are costly and can negatively affect the future of the business. According to SolarWinds, an outage can cost a…
A customer-oriented voice application can improve customer service, increase response time, and reduce the costs of receiving business calls. According to a study by McKinsey, one financial institution claimed nearly…
Businesses of every size use APIs to facilitate communication between two pieces of software. In a 2022 State of API Report, Postman found that nearly 9 out of 10 respondents…
If you are a developer for a business, you have or will likely be responsible for integrating its business communications into a software solution or system. Your client or company…
