This article is condensed and originally appeared on Capacity Media. As a result of enterprises’ needs for more agile cloud-based communication solutions, communication service providers (CSPs) are feeling the pressure…
This article is condensed and originally appeared on MSP Insights. As communication service providers (CSPs) pivot their traditional focus and decide where to compete and where to consolidate their offerings…
This article originally appeared on VMblog. In 2018, we saw an increasing number of end-user organizations engage in digital transformation initiatives to improve internal collaboration, as well as deliver new…
For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…
CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…
Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…
In today’s global economy, where the rate of technology change continues to accelerate, it is either disrupt or risk being disrupted. Existing vendors and new entrants, leveraging technologies that didn’t…
As consumers, most of us are familiar with virtual assistants like Amazon’s Alexa and the Google Assistant to help us track down information, make calls and order groceries using just…
In 2007, Flowroute was founded on the idea that getting a phone number should be as easy as getting an email account. Over the last 11 years, the Flowroute team…
There is no denying that the world is moving to IP, and SIP has become the de facto communications solution of choice for business connections. According to Technavio’s analysts, the…
As the shift from on-premise hardware to SaaS-based cloud offerings extends across all subsets of technology, more and more companies have begun to transition applications, workloads, and communication services to…
Congrats!! You are running a rapidly growing business. That takes hard work, determination, and reliable partners. Unfortunately, some of the needs you have as you scale are different than the…
