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Articles 5 Considerations for a Smooth CCaaS Migration January 17, 2019

For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…

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Articles Selecting the Right Communications Partner January 15, 2019

CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…

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Articles The Power of Telecom APIs and Cloud Communications January 9, 2019

Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…

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Articles Cloud – The Foundation for Digital Transformati... December 3, 2018

In today’s global economy, where the rate of technology change continues to accelerate, it is either disrupt or risk being disrupted. Existing vendors and new entrants, leveraging technologies that didn’t…

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Events Nemertes and Flowroute Host Webcast on How to Select ... November 26, 2018

Nemertes’s Irwin Lazar to discuss the key decision criteria communication service providers should consider when moving to the cloud SEATTLE, WA. November 26, 2018 – Flowroute Inc., a West Company,…

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Articles Is Your Voice Network Ready for the Growth of Virtual... September 12, 2018

As consumers, most of us are familiar with virtual assistants like Amazon’s Alexa and the Google Assistant to help us track down information, make calls and order groceries using just…

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Articles West Corporation completes the acquisition of Flowrou... August 28, 2018

In 2007, Flowroute was founded on the idea that getting a phone number should be as easy as getting an email account. Over the last 11 years, the Flowroute team…

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Articles Is it time to move from PRI to SIP? January 8, 2018

There is no denying that the world is moving to IP, and SIP has become the de facto communications solution of choice for business connections. According to Technavio’s analysts, the…

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Articles Planning your Move to the Cloud July 20, 2017

As the shift from on-premise hardware to SaaS-based cloud offerings extends across all subsets of technology, more and more companies have begun to transition applications, workloads, and communication services to…

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Articles 5 Signs You’re Outgrowing Your Communications P... June 2, 2017

Congrats!! You are running a rapidly growing business. That takes hard work, determination, and reliable partners. Unfortunately, some of the needs you have as you scale are different than the…

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Events Enterprise Connect 2017: Transforming business with c... April 6, 2017

That’s a wrap on Enterprise Connect 2017! This year’s event signaled the continued transformation of enterprise collaboration tools and communications to the cloud. With the focus less on how to…

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