Customer support | Flowroute Blog - Part 2

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Inside Flowroute Inside week one of Flowroute SIP trunking training January 23, 2015

I didn’t expect to find change in my inbox that morning back in October, but from the moment I learned about the opportunity to join Flowroute’s technical support team as…

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Articles SIP Trunking Checklist: Everything you need to get st... November 26, 2014

The global market for SIP trunking grew 50% in 2013. That’s like the economy of a small country growing by half between Christmases. What that proves to me, is that…

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Articles The case for SIP trunking: Calculating ROI November 10, 2014

One of the most enticing qualities of SIP trunking is the opportunity for organizations to cut their telecommunications by as much as 80%. But even when the economics are an…

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Articles VoIP origination and termination demystified July 24, 2014

It used to be easy to figure out phone service. You got a phone number from AT&T, and then you could make and receive calls. But making and receiving calls…

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Tips & Resources Greenwire IT: Which phone service do phone guys use? July 15, 2014

If you’re looking for phone service, who do you ask for recommendations? People who set up phone systems. So that’s exactly what we did.

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Tips & Resources (Trouble)shooting bad call audio May 9, 2014

Audio issues come in a smorgasbord of flavors. One way (or no way) audio. Choppy, jittery, or robotic sounding audio. Latency/delay. And last but not least, the dreaded dropped call….

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Articles Strengthen customer loyalty with remote support April 25, 2014

In the world of technology services, like providing real-time communications, your competition isn’t the biggest threat to your business. You are. Research house Informa Telecoms + Media says churn is…

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Inside Flowroute Flowroute support team recognized for service February 25, 2014

We’re proud to announce that on Friday, February 21, 2014, our team of support engineers was awarded silver in the Front-Line Customer Service Team of the Year – Technology Industries…

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Articles Is your IVR responsive enough? January 2, 2014

In a recent post about all the things you need to know about your VoIP system before it’s your VoIP system, I talked about the importance of getting your IVR…

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