Customer Support

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Porting 101: Flowroute Brings Clarity to the Black Ar... February 27, 2020

When the telephone industry was deregulated nearly 20 years ago, new service providers began popping up everywhere. Consumers had the freedom to choose their communication service provider (CSP) as well…

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Best practices for a better porting experience February 25, 2020

The phone number porting process can be one of the most trying experiences in the telecommunications industry. However, Flowroute has a very experienced and dedicated porting team that solely focuses…

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The Number Porting Process February 25, 2020

There are many variables in the number porting process when porting phone numbers from one carrier to another. The more typical port orders can go from accepted to completed in…

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Porting is not one size fits all February 25, 2020

Unfortunately, not all numbers are portable. Most carrier’s coverage area is always changing. Something that’s not portable currently might be portable later. For example, when the FCC broke up the…

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Day in the Life of the Flowroute Customer Success Tea... October 24, 2019

A typical day in the life of the Flowroute Customer Success Team starts and ends with a dedicated focus and commitment to getting to the bottom of every customer issue….

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The Flowroute Customer Success Team Difference October 24, 2019

The Flowroute Customer Success Team, which is composed solely of Customer Support Engineers, works closely with customers to resolve any issues that may come up. The team’s ‘can do’ attitude,…

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Checklist for Evaluating API Providers May 9, 2019

This article originally appeared on UC Today.  Despite the benefits APIs offer, selecting the right cloud-communications provider isn’t always simple. In fact, there is a growing mix of competing cloud…

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Simpler and more transparent porting September 15, 2016

Why these updates? Flowroute has embarked on a journey to dramatically transform the number porting experience for our customers. We know that the porting process is integral to your customer…

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Welcome Darach, VP of Customer Success September 8, 2016

We are excited to welcome Darach Beirne, our new VP of Customer Success, to the Flowroute team. In his short time here, Darach is already positively impacting our customer experience, with our…

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Get headed in the right direction with a new VoIP Pro... March 3, 2016

You took the wrong exit off of the freeway, now you’re lost in a bad neighborhood and your door locks are broken. That’s what it feels like when you choose…

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Flowroute: A Look Back February 2, 2016

With Flowroute headquarters making an exciting move to a new space in the historic Seattle Tower, I thought it would be a good time to look back on the hard…

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What is CNAM and how can it work for your business? December 2, 2015

Trying to leverage your brand on sales calls? Searching for another way to treat your clients with a personalized touch? You’re in luck. Caller-ID Name (CNAM) is a fast, easy…

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