One way audio is a common issue that we’re often called upon to troubleshoot. Frequently, the reason for the trouble falls under a couple of easy diagnoses. Here are some…
Waiting for your number to port away from your old carrier is probably one of the most frustrating experiences you can have as a telecom service customer. It’s like waiting…
Have you ever called support, only to find that the agent tasked with solving your issues knows less about the product than you? Last week I needed tech support for…
Its happened again! We’re very proud and excited to announce that our Support Engineers won a Silver Stevie Award in the Front-Line Customer Service Team of the Year category for…
I didn’t expect to find change in my inbox that morning back in October, but from the moment I learned about the opportunity to join Flowroute’s technical support team as…
The global market for SIP trunking grew 50% in 2013. That’s like the economy of a small country growing by half between Christmases. What that proves to me, is that…
One of the most enticing qualities of SIP trunking is the opportunity for organizations to cut their telecommunications by as much as 80%. But even when the economics are an…
It used to be easy to figure out phone service. You got a phone number from AT&T, and then you could make and receive calls. But making and receiving calls…
If you’re looking for phone service, who do you ask for recommendations? People who set up phone systems. So that’s exactly what we did.
Audio issues come in a smorgasbord of flavors. One way (or no way) audio. Choppy, jittery, or robotic sounding audio. Latency/delay. And last but not least, the dreaded dropped call….
In the world of technology services, like providing real-time communications, your competition isn’t the biggest threat to your business. You are. Research house Informa Telecoms + Media says churn is…
