With a plethora of IT and enterprise collaboration options available, it can be challenging to know what tools will help you enhance your communications offerings. As you continue to explore…

There is clear trend in that businesses are moving away from primary rate interface (PRI) and towards internet protocol, which includes leveraging session initiation protocol (SIP) trunking as a key…

As more businesses transition to cloud-based tools during the global shift to remote work, it’s become all the more important for these tools to provide the same reliability and effectiveness…

Although industry naysayers claimed voice was dead, phone calls remain an integral part of enterprise and end user communication strategies. And while the platforms we use to communicate have evolved…

In a professional environment that relies heavily on calls instead of in-person meetings, it’s critical that audio quality and connection remain strong. Unreliable audio is frustrating and can put a…

Every phone call consists of two components, signaling and media. Signaling does the work of establishing, maintaining, and tearing down the call. Media is the actual call audio. On a…

Before diving into how a SIP trunk works let’s explore how a traditional phone call works. Imagine you’re making a call on a landline phone. You dial the number you…

Session Initiation Protocol or SIP trunking is a telephone service delivered most commonly via the internet. SIP trunks are provided by internet telephony service providers (ITSP) instead of the traditional…

SIP trunking is not a new business solution or even a new technology; however, it continues to grow in popularity for enterprises and communication services providers (CSPs) looking to cut…

While many enterprises are already leveraging fully cloud-based communication offerings, others are moving at a different pace and embracing a hybrid approach to cloud-based telecom deployment. A hybrid deployment approach,…

For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…

CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…