For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…
CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…
Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…
Nemertes’s Irwin Lazar to discuss the key decision criteria communication service providers should consider when moving to the cloud SEATTLE, WA. November 26, 2018 – Flowroute Inc., a West Company,…
ClueCon 2018 has officially kicked off. Once again, we’re super excited to be amongst our FreeSWITCH people in Chicago. For those of you who have not discovered Cluecon yet, it…
The API movement is making the integration of calling and messaging capabilities easier than ever. The Future of Telecom A new wave of telecom providers are eliminating the barriers to accessing…
Managing phone numbers and routes is important to businesses both large and small. In the same way, the cloud has transformed how applications are written, tested, and deployed, the ability…
In 2006 there were only 380 public API’s. Today there are over 11,000. IBM classifies the API Economy as “the commercial exchange of business functions, capabilities, or competencies as services…
With Flowroute headquarters making an exciting move to a new space in the historic Seattle Tower, I thought it would be a good time to look back on the hard…
