This article is condensed and originally appeared on the UC Today website. Customer needs are evolving. Many customers are prioritizing enhanced communications, speed and transparency with services. In response, the…
In 2020, companies around the world had to rethink their operational processes and expand their library of cloud-based tools to support a sudden spike in remote and hybrid workers. Despite…
This article is condensed and originally appeared on Beta News.com. Telecom companies have become integral in our hyper-connected modern world. In the past, most telco revenue was generated from voice…
As the pandemic has emphasized the need for businesses to remain flexible, number porting can be a tremendous asset. Businesses who need to support remote workforces, change locations or switch…
As people make plans for future travel in 2021, it is important that hospitality groups explore ways to engage with consumers and make them feel safe. The COVID-19 pandemic has…
For one week every November, we’re reminded of the global efforts to protect against telecom fraud. During International Fraud Awareness Week, which takes place from November 15 – 21, it…
According to recent IDG Enterprise survey of IT buyers, by the end of 2016 over half of all business IT environments will be hosted in the cloud. The migration of…
As you probably noticed when you tried to check your Twitter feed this morning, there are widespread internet issues due to ongoing DDoS (Distributed Denial of Service) attacks against the…
By Steven Schoch, originally published by FreeSwitch. Assuming Lua is already installed on your system and configured with FreeSwitch. If you don’t have an account with flowroute.com, sign up…
For the sake of simplicity, some companies are choosing not to manage conference calling on their Private Branch Exchange (PBX). Instead, they’re outsourcing that functionality to conference calling services. There…
Frequently advancements in technology take an extended period of time to be fully integrated into schools because of the cost of labor, product upgrade expenses and slow internal processes. However,…
In 2006 there were only 380 public API’s. Today there are over 11,000. IBM classifies the API Economy as “the commercial exchange of business functions, capabilities, or competencies as services…
