In today’s business ecosystem, agility is no longer an additive, it’s a requirement for long-term success. Customer experience has taken center stage, and organizations across all industries feel pressure to…
Modern organizations depend on reliable and high-quality communication services to conduct everyday business. As customer preferences change and external forces can drive significant market shifts in an instant, today’s businesses…
This article is condensed and originally appeared on VMblog. With a new year comes new developments in the world of enterprise cloud communications. As 2021 recedes in the rearview,…
Our world is becoming increasingly more interconnected. Globalization and the delicate business ecosystem we live in have felt significantly magnified during the pandemic. Recent years have demonstrated how important it…
Intuitive. On-demand. Personalized. These descriptors are being used more and more to illustrate “the ideal customer experience (CX).” And a growing number of organizations are turning to their enterprise technologies…
In spring 2021, Flowroute, a division of Intrado, announced the early release of its Bring-Your-Own-Carrier (BYOC) calling solution for Microsoft Teams (Teams). Originally named AnySIP/AnyPBX, the product “Teams Connector” is…
This article is condensed and originally appeared on TechDecisions. Hybrid work continues to grow in popularity, which means businesses need to rethink and restructure their technology stacks to best support…
Each November, we’re reminded of the global efforts to protect against telecom fraud during International Fraud Awareness Week. As a refresher, telecom fraud includes any activity designed to abuse and…
This article is condensed and originally appeared on Credit Union Business Magazine. According to research, 48% of organizations say their greatest hurdle in the marathon race to better collaboration is ineffective communication…
The hybrid work model is here to stay. Research from WeWork on the hybrid workforce reflected that 79 percent of C-Suite employees surveyed plan to let their employees split their…
This article is condensed and originally appeared on Telecom Ramblings. Hybrid work has become the new norm for many businesses after taking center stage in 2020. Now, 74% of companies say they…
This article is condensed and originally appeared on BetaNews. Now that so much of our workplace communication and collaboration has gone digital, businesses are taking steps to ensure that their…
