The GSMA, which is the trade body which represents the interests of mobile network operators worldwide, defines International Revenue Share Fraud (IRSF) is a form of fraud where the perpetrator…
It’s an ongoing challenge to stay in front of bad actors when it comes to telecom fraud. In 2020 much of the effort to address fraud management and fraud prevention…
As new technologies arise and continue to transform business operations, many companies are choosing to outsource their IT departments to leverage experts that can help the company take advantage of…
The global telecom API market has grown significantly over the past several years and is predicted to continue to grow as more communication service providers (CSPs) look to automate and…
In 2019, businesses and communication service providers (CSPs) continued to evolve their offerings and deliver value to their customers by integrating cloud-based communication capabilities into their product suites. As we…
This article is condensed and originally appeared in No Jitter. Avoid common pitfalls and ensure a smooth migration with a well-planned strategy that anticipates change. The cloud’s numerous business benefits,…
Flowroute launched its new Edge strategy in 2018. This campaign introduced more modern Points of Presence (PoPs) across international and domestic locations. The upgrade allowed for a significantly improved network…
This week is International Fraud Awareness Week, which presents a good time to share a reminder about telecom fraud and how to safeguard business operations. The holiday season and November…
This article is condensed and originally appeared in UC Today According to a 2018 Spiceworks survey, 98 percent of enterprises still use on-premises servers. The survey, which featured over 1000 IT professionals…
Investing in omnichannel customer communication strategies is becoming a higher priority for business decision makers looking to deliver increased ROI on their customer service IT investments. A report by Aberdeen…