Articles Why Inbound Telephone Calls Are Still Vital to Your B... May 31, 2023

While there are likely various ways people can reach your business, inbound phone calls are often of a critical nature. A carrier outage can prevent callers from connecting when they…

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Articles Routing Inbound Calls Based on DID Numbers May 19, 2023

Today, businesses with multiple inbound phones often implement an automated response or extension system to ensure calls can reach their recipient. This works well, but when callers reach a complex…

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Articles How Does Business Continuity Work With VoIP? May 16, 2023

Downtime can be incredibly costly for businesses. A recent study from BigPanda indicates that businesses with 1,000 to 2,500 employees can expect to pay an average of $1,850 per minute…

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Articles Network Redundancy vs. Network Diversity May 3, 2023

Downtime and outages are something every company strives to avoid. They are costly and can negatively affect the future of the business. According to SolarWinds, an outage can cost a…

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Articles What Is a Voice Application? April 28, 2023

A customer-oriented voice application can improve customer service, increase response time, and reduce the costs of receiving business calls. According to a study by McKinsey, one financial institution claimed nearly…

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Tips & Resources 9 Ways to Use Voice APIs in Your Development Projects April 26, 2023

Businesses of every size use APIs to facilitate communication between two pieces of software. In a 2022 State of API Report, Postman found that nearly 9 out of 10 respondents…

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Tips & Resources SIP API: Everything You Need to Know April 26, 2023

If you are a developer for a business, you have or will likely be responsible for integrating its business communications into a software solution or system. Your client or company…

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Tips & Resources What Is Number Porting and What Are Its Advantages fo... April 25, 2023

While businesses rely on various technologies to connect with associates and clients, most still rely on a phone number to communicate. In a survey, Metrigy found that nearly 4 out…

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Articles How Can Insurance Companies Use an MMS API for Their ... March 20, 2023

The insurance industry is finding new ways to connect with clients. Text messaging is one way to improve an insurance company’s communication strategy. It can provide better client engagement by…

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Articles 11 Ways to Use SMS for Business Communication March 20, 2023

In today’s fast-paced business environment, reaching customers anytime, anywhere is critical for staying ahead of the competition. For this reason, SMS for business communications has become an essential component for…

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Articles Bulk SMS API for Developers: How It Works March 14, 2023

Bulk SMS API is a powerful tool for developers to automate the process of sending SMS messages to a large number of customers. This technology allows businesses to communicate with…

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Articles Understanding 10DLC (In Human Terms) March 9, 2023

If you’re developing an application to integrate SMS or MMS into your company or client’s communication stack, there are more decisions to make than simply which messaging platform you’ll use…

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