Flowroute Cloud Communications Blog
Articles The Future of Customer Service: Omnichannel at the Ed... May 26, 2020

This article is condensed and originally appeared in VMblog. In recent months, we’ve seen a spike in the global demand for delivery and drive-up services due to the number of consumers staying…

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Articles Leveraging Telecom APIs to Boost Omnichannel Customer... May 24, 2020

Delivering superior customer service is nonnegotiable in today’s climate. As end user’s communication preferences change, enterprises must also change the way they interact with their customers. Right now, companies around…

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Articles The Evolution of E911 and Protecting the Remote Workf... May 18, 2020

This article is condensed and originally appeared in Telecom Reseller. The remote workforce has been a growing trend for the last decade; however, as external market factors and internal employee…

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Articles Is SIP Right for You? Benefits of Modern SIP Trunking May 14, 2020

SIP trunking is not a new business solution or even a new technology; however, it continues to grow in popularity for enterprises and communication services providers (CSPs) looking to cut…

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Articles 3 Ways to Improve E911 with the Cloud May 13, 2020

This article is condensed and originally appeared in No Jitter. Cloud-based communications can provide a flexible way for enterprises to ensure their workers are safe in the event of an…

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Articles E911 for Remote Workers May 5, 2020

Current global trends indicate an increasing number of employees are foregoing the traditional office experience in favor of telecommuting. In the U.S., the number of people telecommuting has increased 159…

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Articles Communication Network Reliability is Key April 24, 2020

Reliability in communication networks in the best of situations means that calls and messages are guaranteed to reach their destination complete, secure, and in the order they were sent. Balancing constraints…

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Articles Flowroute Messaging API Overview April 24, 2020

The Flowroute Messaging API allows you to give your apps SMS & MMS capabilities. You can unify calling and messaging on a single phone number through one provider with a…

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Articles Remote Working in the COVID-19 Era April 24, 2020

A conversation with Flowroute’s VP of Engineering and Products By Moshe Beauford, UC Today This article is condensed and originally appeared in UC Today. In a matter of weeks, companies…

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Articles The Flowroute Numbers API Overview April 23, 2020

The Flowroute Numbers API lets businesses automate purchasing and configuration of phone numbers in the cloud. Using the Flowroute Numbers API, you can acquire phone numbers, configure routes to dynamically route…

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Articles Improving Customer Experience Using APIs April 23, 2020

Web APIs have been in use for the past 20 years. The growth of API use has allowed companies to focus on what they are really good at, their core…

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Articles The Flowroute API Overview April 23, 2020

Flowroute APIs provide developers with direct access and control over telephony resources such as phone numbers, inbound and outbound calling, SMS, MMS and advanced signaling data through REST APIs. Flowroute…

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Articles Flowroute’s STIR/SHAKEN Protocols April 22, 2020

Communications decision makers are likely familiar with STIR/SHAKEN and the impacts these standards have on the telecommunications industry. As a quick refresher, STIR, known as Secure Telephony Identity Revisited, and…

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Articles A Checklist for Migrating Your Contact Center to the ... April 15, 2020

This article is condensed and originally appeared in Contact Center Pipeline. A thoughtful game plan to simplify the migration process from planning to execution. Numerous businesses rely on contact centers…

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Articles How Cloud-Based Communication Tools Support the Spike... April 15, 2020

This article is condensed and originally appeared in VMblog. The global workforces’ ability to collaborate remotely is being tested in a variety of ways. This has forced many businesses and…

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Articles Podcast: How cloud-based communications are powering ... April 10, 2020

For the link to the podcast recording, please visit Telecom Reseller Why should companies use cloud communications tools? How can cloud-based communication tools help businesses facilitate remote work and maintain…

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Articles A Day in the Life, Porting at Flowroute April 7, 2020

When Flowroute’s porting team begins each day, the first item on their to do list is to review tickets from customers. Tickets can share a variety of information or updates;…

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Articles West Telecom Services LLC (WTS) is now Intrado Commun... April 1, 2020

We are pleased to announce that as of April 1, 2020, West Telecom Services, LLC has changed its name to Intrado Communications, LLC. For your existing services, it remains business…

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Articles SHAKEN and STIR’d: Combatting Robocalls to Save Mon... March 30, 2020

This article is condensed and originally appeared in Telecom Reseller. In December 2019, a staggering 4.6 billion robocalls were placed nationwide, 42 percent of which were scams. Now, thanks to the passage of…

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Articles Flowroute Announces Exclusive Multi-Accounts Opt-in R... March 30, 2020

Flowroute has launched an exciting new product enhancement designed to improve your experience and simplify your operations. The Exclusive Multi-Accounts Opt-in Release feature allows users to connect accounts so you…

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Articles Enterprise E911: New Laws Require Careful Considerati... March 30, 2020

Emergency communications have seen drastic improvements since the first 911 call was placed back in 1968. However, some features of current enterprise communications technologies put users of the service at…

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Articles International DIDs: Key to CX Success Globally March 24, 2020

This article is condensed and originally appeared in No Jitter. As business is conducted on an increasingly global scale, establishing a local presence everywhere is imperative. How businesses engage with…

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Articles We want to help companies and employees be prepared f... March 23, 2020

Make sure your employees and customers can reach first responders at any time. If an employee is at their work station and they require immediate assistance, enable them to easily…

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Articles A Look Inside Flowroute’s API Library March 23, 2020

Telecom APIs are proving vital in the business world as companies become more reliant on cloud-based services and real-time data. These APIs provide a clear, defined way for systems to…

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Articles How cloud-based communications are powering enterpris... March 19, 2020

True collaboration means having the ability to connect anytime, anywhere. But legacy communications systems do not always deliver the agile connection modern businesses and customers need. As a result, we are…

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Articles Leveraging NLP Chatbots and AI to Strengthen Customer... March 18, 2020

In recent years, it’s become more common to interact with chatbots on company websites. For example, if a customer is browsing on a website, they may notice a notification pop…

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Articles Is Your MSP Offering International DIDs? March 17, 2020

This article is condensed and originally appeared in MSP Insights. In today’s global economy, businesses face the challenge of competing domestically and internationally. According to the Small Business Administration, 96 percent…

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Articles APIs Can Help Bring Omni-Channel to ‘the Edge’ March 17, 2020

By Moshe Beauford, UC Today This article is condensed and originally appeared in UC Today. According to experts, ‘the Edge’ is where business comms should be. Allowing customers to directly call or…

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Articles Digital Transformation Takeaways from ITEXPO2020 March 11, 2020

Digital transformation was the theme at this year’s ITEXPO2020 show that took place in Miami, Florida from February 9 – 12, 2020. Flowroute exhibited at the event and was excited…

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Articles Leveraging International DIDs to Support Global Enter... March 10, 2020

This article is condensed and originally appeared in UC Today. Whether companies have a handful of customers abroad or a whole host of regional offices, today’s global businesses need global…

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Articles Importance of Remote Collaboration Tools During Criti... March 9, 2020

Being in Washington state, the COVID-19 (also referred to as coronavirus) outbreak has impacted many employees like me that work in the heart of downtown Seattle. As the virus and…

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Articles Elevating Customer Experience with SMS and MMS March 4, 2020

Enterprises in various industries are realizing the significant benefits that incorporating messaging functionality into their customer engagement strategies can have on improving user experience and increasing overall ROI on IT…

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Articles Porting 101: Flowroute Brings Clarity to the Black Ar... February 27, 2020

When the telephone industry was deregulated nearly 20 years ago, new service providers began popping up everywhere. Consumers had the freedom to choose their communication service provider (CSP) as well…

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Articles Compliance with new laws for 911: What your business ... February 26, 2020

The majority of the population knows to dial 911 in an emergency. But what many people don’t know is that if they have an emergency inside of an organization operating…

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Articles Best practices for a better porting experience February 25, 2020

The phone number porting process can be one of the most trying experiences in the telecommunications industry. However, Flowroute has a very experienced and dedicated porting team that solely focuses…

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Articles The Number Porting Process February 25, 2020

There are many variables in the number porting process when porting phone numbers from one carrier to another. The more typical port orders can go from accepted to completed in…

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Articles Porting Challenges With International Numbers February 25, 2020

Porting numbers when you switch carriers within the United States isn’t always a walk in the park. However, international number porting can add several more layers of complexity to the…

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Articles Porting is not one size fits all February 25, 2020

Unfortunately, not all numbers are portable. Most carrier’s coverage area is always changing. Something that’s not portable currently might be portable later. For example, when the FCC broke up the…

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Articles Top Porting Issues for Resellers February 25, 2020

It’s safe to say that the number porting process, in general, is very inconsistent from carrier to carrier. Resellers often have an additional set of challenges when navigating the porting…

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Articles STIR/SHAKEN 101 February 5, 2020

It seems as though nearly every person with a phone has experienced an increase in robocalling in recent years. In 2019, 58.5 billion robocalls were placed nationwide, equaling approximately 178.3…

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Articles The Emergence of Artificial Intelligence in Enterpris... February 3, 2020

Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…

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Articles Verizon Pass-Through Fees Effective February 1, 2020 January 29, 2020

This is a notification of Pass-Through Fees associated with customers’ Messaging Services Agreement with Flowroute, now part of Intrado. Starting Saturday, February 1, 2020, when you send long code messages…

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Articles Powering Contact Centers with International Numbers January 22, 2020

In today’s competitive business ecosystem, it has become increasingly imperative for cloud-based communication service providers (CSPs) to provide customers, vendors and key stakeholders with seamless communication tools. Customers expect quick…

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Articles New California Data Privacy Law (CCPA) – Effect... January 21, 2020

The California Consumer Privacy Act (CCPA), which Flowroute, now part of Intrado, is compliant with, is data privacy legislation that became law in California and went into effect on January…

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Articles Intrado is a Diamond Sponsor at ITEXPO2020! January 20, 2020

Come join Intrado at the #ITEXPO2020 #TECHSUPERSHOW being held February 12-14, 2020 at the Broward County Convention Center in Fort Lauderdale, Florida. Intrado is a Diamond Sponsor of the event…

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Articles Fraud Prevention Features and Tips to Prevent, Mitiga... January 20, 2020

Our award-winning customer success team works with our partners and customers every day to prevent telecom fraud. We are also active members of key industry and regulatory organizations that are…

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Articles Flowroute 2020 Predictions: How businesses can levera... January 20, 2020

This article is condensed and originally appeared in VMBlog.com.  Investing in omnichannel customer communication strategies is becoming a promising approach for business decision makers wanting to deliver increased ROI on…

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Articles The resurgence of voice and call quality powering glo... January 15, 2020

Today’s workplace is quite different than it was a decade ago. Due to globalization, increased sophistication of digital technologies and more employees working remotely, modern workplace tools have evolved to…

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Articles CTIA Messaging Principles and Best Practices January 14, 2020

The CTIA Messaging Principles and Best Practices (Principles and Best Practices) is a set of voluntary best practices developed by member companies. They are meant to protect consumers from unwanted…

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Articles 2020 aims to be an important year for reduction of il... January 14, 2020

Today, telecom fraud exists on a much larger scale than in the past. A few decades ago, most of the fraudsters were local, but now telecom fraud has gone international….

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Articles Intrado Works Behind the Scenes to Guide Industry Bes... January 13, 2020

The telecom industry landscape continues to rapidly change and get more complex. The advent of inexpensive Internet access enabled by voice over IP calling and coupled with relatively low-cost equipment…

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Articles The Intrado Fraud Prevention and Detection Team January 9, 2020

Intrado has a world class Fraud Prevention and Detection Team that supports all of the lines of business, including Flowroute. This team operates 24/7/365, is distributed across the world, and…

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Articles International Revenue Share Fraud: The newest trends January 9, 2020

The GSMA, which is the trade body which represents the interests of mobile network operators worldwide, defines International Revenue Share Fraud (IRSF) is a form of fraud where the perpetrator…

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Articles What’s ahead for fraud management and prevention in... January 8, 2020

It’s an ongoing challenge to stay in front of bad actors when it comes to telecom fraud. In 2020 much of the effort to address fraud management and fraud prevention…

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Articles How MSPs/VARs can help companies take advantage of th... January 6, 2020

As new technologies arise and continue to transform business operations, many companies are choosing to outsource their IT departments to leverage experts that can help the company take advantage of…

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Articles How Telecom APIs Facilitate Business Evolution December 10, 2019

The global telecom API market has grown significantly over the past several years and is predicted to continue to grow as more communication service providers (CSPs) look to automate and…

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Articles Flowroute shares trends likely to impact enterprise c... December 2, 2019

In 2019, businesses and communication service providers (CSPs) continued to evolve their offerings and deliver value to their customers by integrating cloud-based communication capabilities into their product suites. As we…

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Articles 3 Tips for Success in Telecom-to-Cloud Migration December 1, 2019

This article is condensed and originally appeared in No Jitter. Avoid common pitfalls and ensure a smooth migration with a well-planned strategy that anticipates change. The cloud’s numerous business benefits,…

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Articles Flowroute Making Enhancements to Network Performance ... December 1, 2019

Flowroute launched its new Edge strategy in 2018. This campaign introduced more modern Points of Presence (PoPs) across international and domestic locations. The upgrade allowed for a significantly improved network…

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Articles How to safeguard your business against telecom fraud ... November 17, 2019

This week is International Fraud Awareness Week, which presents a good time to share a reminder about telecom fraud and how to safeguard business operations. The holiday season and November…

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Articles 98 Percent of Enterprise Servers are On-Premises, Flo... November 15, 2019

This article is condensed and originally appeared in UC Today According to a 2018 Spiceworks survey, 98 percent of enterprises still use on-premises servers. The survey, which featured over 1000 IT professionals…

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Articles Leveraging Telecom APIs to Bring Your Omnichannel Cus... November 8, 2019

Investing in omnichannel customer communication strategies is becoming a higher priority for business decision makers looking to deliver increased ROI on their customer service IT investments. A report by Aberdeen…

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Articles Removing Complexities of Migrating Telecom to the Clo... November 6, 2019

This article is condensed and originally appeared on VMBlog.com  The perceived complexity around migrating services to the cloud is halting many businesses’ automation efforts, with more than 98 percent of businesses still…

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Articles Flowroute Connects You to Emergency Services When it ... November 4, 2019

Flowroute, now part of Intrado, offers Emergency Services connectivity to all of our customers in the U.S. and Canada with domestic phone numbers. Additionally, Flowroute provides 9-1-1 support for all…

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Articles Migration tips: Moving from legacy to cloud communica... October 30, 2019

Migration tips: Moving from legacy to cloud communications Cloud-based telecom services have become pivotal for organizations looking to scale new offerings and improve user experience for their customers. While there…

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Articles Day in the Life of the Flowroute Customer Success Tea... October 24, 2019

A typical day in the life of the Flowroute Customer Success Team starts and ends with a dedicated focus and commitment to getting to the bottom of every customer issue….

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Articles Infancy of Enterprise Cloud Comms Adoption Creates Op... October 24, 2019

This article is condensed and originally appeared in UC Today The adoption of cloud-based communication services is widespread among businesses in the U.S. because these solutions allow companies to innovate…

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Articles The Flowroute Customer Success Team Difference October 24, 2019

The Flowroute Customer Success Team, which is composed solely of Customer Support Engineers, works closely with customers to resolve any issues that may come up. The team’s ‘can do’ attitude,…

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Articles Debunking Four Common Cloud Telecom Myths October 23, 2019

Despite the handful of benefits cloud-based telecom services offer, some companies are still hesitant to embrace cloud solutions because they are still relatively new to the global market. As business…

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Articles New Wave of Global Enterprise Cloud Communications October 9, 2019

The adoption of cloud-based communication services is prevalent among businesses in the U.S. as these solutions facilitate innovation and reduce costs. However, global adoption of enterprise cloud-based communications is still…

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Articles Toll-Free SMS or Short Code? Understanding Which Solu... October 3, 2019

Understanding and prioritizing customer preferences is critical when a business is establishing its messaging plan. For example, customers appreciate having the flexibility and control to determine the method of communication…

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Articles Moving Enterprise Comms to the Cloud? Why Some Organi... September 30, 2019

While many enterprises are already leveraging fully cloud-based communication offerings, others are moving at a different pace and embracing a hybrid approach to cloud-based telecom deployment. A hybrid deployment approach,…

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Articles How WebRTC is Evolving Contact Centers in the Sharing... September 11, 2019

This article is condensed and originally appeared on MSP Insights The sharing economy model continues to flourish. Uber, Lyft and Airbnb have become extremely popular, disrupting their respective industries, and…

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Articles Flowroute Rated Number One SIP Trunk Provider for 201... August 28, 2019

Eastern Management Group (EMG) has ranked Flowroute as top-rated SIP Trunking Provider for 2019 in Customer Satisfaction! EMG surveyed more than 3,000 IT managers, and asked them to evaluate 29…

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Articles New Flowroute WebRTC to VoIP Customer Beta Program August 5, 2019

To kick off the ClueCon developer conference in downtown Chicago, we launched WebRTC to VoIP via beta opt-in, enabling our customers to receive calls from web users with existing VoIP…

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Articles How Telecom Fraud Continues to Evolve – and What Bu... July 31, 2019

As more and more businesses turn to IP telephony resources for their communications needs, the obligation to address fraudsters and potential scams becomes increasingly urgent. Telecom fraud – like any…

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Articles West Gains Upper Hand in International Telecoms July 31, 2019

This article originally appeared in UC Today.  West recently expanded international coverage with the help of Flowroute With their recent expansion of international coverage, West brings the use of Cloud-based…

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Developers Flowroute is a Sponsor at ClueCon 2019! July 26, 2019

The Flowroute Team is excited to be a Sponsor at this year’s ClueCon event which will be held between August 5-8 in downtown Chicago! Flowroute has sponsored this event for…

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Articles Flowroute Delivers the Largest Availability of Intern... July 24, 2019

Your cloud number coverage just expanded! Want on-demand scalability and simplicity at affordable rates? You’re in luck. The Flowroute network of networks gets you all of that and more. We’ve…

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Articles Identifying a Be-Your-Own-Carrier (BYOC) Model that W... July 22, 2019

The number of enterprises adopting a be-your-own-carrier (BYOC) model into their communication strategies has increased with the evolution of the cloud telecom market. This BYOC model is defined differently by…

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Articles Checklist for Evaluating API Providers May 9, 2019

This article originally appeared on UC Today.  Despite the benefits APIs offer, selecting the right cloud-communications provider isn’t always simple. In fact, there is a growing mix of competing cloud…

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Articles How Enterprise Cloud Communications are Driving Digit... May 2, 2019

This article is condensed and originally appeared on Capacity Media.  As a result of enterprises’ needs for more agile cloud-based communication solutions, communication service providers (CSPs) are feeling the pressure…

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Articles Future of CSPs in the Era of Everything-as-a-Service ... April 23, 2019

This article is condensed and originally appeared on MSP Insights.  As communication service providers (CSPs) pivot their traditional focus and decide where to compete and where to consolidate their offerings…

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Articles 2019: The Year of Smarter Telecom April 18, 2019

This article originally appeared on VMblog. In 2018, we saw an increasing number of end-user organizations engage in digital transformation initiatives to improve internal collaboration, as well as deliver new…

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Articles TADHack-mini Orlando 2019: Driving Innovation and Soc... April 9, 2019

This year’s TADHack-mini Orlando brought another exciting hackathon in connection with Enterprise Connect 2019. As Flowroute’s fourth year sponsoring the event, we were excited to team with Alan Quayle, founder…

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Articles Enterprise Connect 2019 Demonstrates High Hopes for A... April 4, 2019

Each year Enterprise Connect provides an overview of the latest developments in enterprise communications. This year’s conference, which took place in Orlando, Fla., drew more than 6,500 attendees and roughly…

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Articles 5 Considerations for a Smooth CCaaS Migration January 17, 2019

For businesses that rely on contact centers to field customer inquiries and manage customer service issues, any disruption in network connectivity can lead to a loss of business and damaged…

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Articles Selecting the Right Communications Partner January 15, 2019

CPaaS (Communications Platform-as-a-Service) has rapidly emerged in the last few years to provide application developers with easy access to the specific communications features they need, without having to make a…

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Articles The Power of Telecom APIs and Cloud Communications January 9, 2019

Cloud computing continues to deliver significant benefits to enterprises across a variety of business processes and activities. In particular, cloud communication services have become an integral part of the digital…

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Articles Cloud – The Foundation for Digital Transformati... December 3, 2018

In today’s global economy, where the rate of technology change continues to accelerate, it is either disrupt or risk being disrupted. Existing vendors and new entrants, leveraging technologies that didn’t…

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Events Nemertes and Flowroute Host Webcast on How to Select ... November 26, 2018

Nemertes’s Irwin Lazar to discuss the key decision criteria communication service providers should consider when moving to the cloud SEATTLE, WA. November 26, 2018 – Flowroute Inc., a West Company,…

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Articles Four important considerations when selecting a SIP tr... October 9, 2018

The adoption of cloud communications is growing at a significant clip – according to Eastern Management Group that trend will only continue. The analyst firm predicts that the SIP trunking…

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Articles Is Your Voice Network Ready for the Growth of Virtual... September 12, 2018

As consumers, most of us are familiar with virtual assistants like Amazon’s Alexa and the Google Assistant to help us track down information, make calls and order groceries using just…

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Developers TLS support for Flowroute SIP Signaling September 11, 2018

TLS support for Flowroute SIP Signaling Transport Layer Security (TLS) is used to encrypt the SIP signal. With Flowroute’s support of TLS, communications from your system(s) to our edge proxies…

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Articles West Corporation completes the acquisition of Flowrou... August 28, 2018

In 2007, Flowroute was founded on the idea that getting a phone number should be as easy as getting an email account. Over the last 11 years, the Flowroute team…

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Articles Audio and Call Quality Takes Center Stage August 13, 2018

A survey from Accenture found that consumers that own in-home digital voice assistant devices are using their smartphones less often for entertainment and online purchasing. “Digital voice assistant devices are…

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Developers Flowroute Sponsors Cluecon 2018 July 24, 2018

ClueCon 2018 has officially kicked off. Once again, we’re super excited to be amongst our FreeSWITCH people in Chicago. For those of you who have not discovered Cluecon yet, it…

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Articles E911 and CNAM available in Numbers v2 July 18, 2018

We’re excited to let you know that our Numbers API now includes the ability to configure and manage E911 and CNAM (Caller ID Name). The new features enable communication service…

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Articles The High Price of a Voice Outage June 11, 2018

With nearly all corporate operations relying on telecom or mobile connectivity, outages have the potential to halt an entire business. In fact, Gartner has estimated the cost of network downtime…

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Articles Three questions businesses should ask about SMS and M... June 6, 2018

Even in today’s technology-driven age, there remains a disconnect between how individuals communicate with each other and how businesses connect with their customers. The difference is text messaging and it’s…

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Articles Flowroute adds 4 new PoPs in the U.S. May 14, 2018

We’re excited to roll out the first phase of our Edge strategy which includes four new PoPs, two on the East coast, and two on the West coast. From our…

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Articles A Guide for Selecting a SIP Trunking Providers April 18, 2018

SIP Trunking is a form of telephony that is gaining real traction in the business world. A SIP trunk connects your premise-based telephony directly to the Public Telephone Network (PSTN)…

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Developers What happens at TADHack, does not stay at TADHack March 20, 2018

For the third year in a row, Flowroute was a co-sponsor of TADHack-mini at Valencia College in Orlando, where developers focused on how to integrate Telecom APIs into their projects…

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Developers Brainstorming project ideas for TADHack February 23, 2018

TADHack-Mini is happening March 10-11 in Orlando. This hackathon is unique in comparison to the other events out there because of its focus on solving universal communication challenges through the…

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Developers TADHack-mini: Where Telecom is the Bell of the Ball February 12, 2018

The value of telecom has flourished over the last several years becoming increasingly important for developers to add customer experiences such as calling and messaging into their apps. That is…

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Articles 2018 Will Be the Year of the Software-Centric Carrier February 9, 2018

2017 brought many valuable lessons for IP-based communication providers, but I would argue one of the most important takeaways was that voice and messaging services are increasingly becoming a must-have…

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Articles 4 Tips to Help Mitigate Telecom Fraud January 29, 2018

Software-based IP communications continue to grow in popularity because of the added reliability, reach and control they allow businesses to have over their telecom resources. However, as more developers continue…

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Developers Flowroute Numbers v2 API is now available January 25, 2018

A new wave of software-centric carriers are eliminating the barriers to accessing telephony resources through the development of communications APIs & SDKs. These providers are transforming the industry by giving…

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Articles Is it time to move from PRI to SIP? January 8, 2018

There is no denying that the world is moving to IP, and SIP has become the de facto communications solution of choice for business connections. According to Technavio’s analysts, the…

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Articles Caller ID Spoofing: The Good, the bad, the ugly November 28, 2017

Have you received calls lately from local numbers, and then you’ve answered it because you thought it was someone you know? You are not alone. Caller ID lets consumers avoid…

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Articles Flowroute expands its messaging capabilities with MMS November 1, 2017

Most businesses are still overly dependent on email even though, at best, they only see a 20 percent open rate – which in all likelihood means that their email wasn’t…

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