While there are likely various ways people can reach your business, inbound phone calls are often of a critical nature. A carrier outage can prevent callers from connecting when they…
Today, businesses with multiple inbound phones often implement an automated response or extension system to ensure calls can reach their recipient. This works well, but when callers reach a complex…
Downtime can be incredibly costly for businesses. A recent study from BigPanda indicates that businesses with 1,000 to 2,500 employees can expect to pay an average of $1,850 per minute…
Downtime and outages are something every company strives to avoid. They are costly and can negatively affect the future of the business. According to SolarWinds, an outage can cost a…
A customer-oriented voice application can improve customer service, increase response time, and reduce the costs of receiving business calls. According to a study by McKinsey, one financial institution claimed nearly…
Businesses of every size use APIs to facilitate communication between two pieces of software. In a 2022 State of API Report, Postman found that nearly 9 out of 10 respondents…
If you are a developer for a business, you have or will likely be responsible for integrating its business communications into a software solution or system. Your client or company…
While businesses rely on various technologies to connect with associates and clients, most still rely on a phone number to communicate. In a survey, Metrigy found that nearly 4 out…
The insurance industry is finding new ways to connect with clients. Text messaging is one way to improve an insurance company’s communication strategy. It can provide better client engagement by…
In today’s fast-paced business environment, reaching customers anytime, anywhere is critical for staying ahead of the competition. For this reason, SMS for business communications has become an essential component for…
Bulk SMS API is a powerful tool for developers to automate the process of sending SMS messages to a large number of customers. This technology allows businesses to communicate with…
If you’re developing an application to integrate SMS or MMS into your company or client’s communication stack, there are more decisions to make than simply which messaging platform you’ll use…
