Nearly every person with a phone has received more robocalls in recent years. In 2020, 45.8 billion robocalls were placed nationwide. In December 2020 alone, there were 3.9 billion robocalls…
Enterprise Connect (EC) is an enterprise communication and collaboration event. Each year, the show brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts, and consultants to focus on the…
Customer preferences are changing, and solutions that offer immediacy, accessibility and customization are highly valued. Not only can these capabilities improve user experience, but they can also influence brand loyalty….
In a recent blog post, we outlined how more enterprises are turning to technologies like SIP trunking that offer flexible deployments of voice communications to modernize IT investments and grow. We…
As enterprises solidify their hybrid workplace strategies, they also must consider employee preferences for flexibility and the physical environment they create for their teams. According to Edelman’s 2021 Work Trend Index…
Microsoft Teams (Teams) continues to grow in popularity, with approximately 145 million daily active users. Since its inception, the platform has provided businesses with tools to effectively collaborate with employees,…
As the hybrid workforce becomes more prevalent, businesses are learning to adapt their services while remaining connected to their customers and continuing to provide support from a distance. Adopting flexible,…
Reliable networks help guarantee that calls and messages reach their destination. Today, more than ever, businesses need a secure and reliable network infrastructure to carry out critical services and support everyday communications. For example, business operations like acquiring and retaining customers, maintaining…
Modern telecom is easy to take for granted in our era of fast-paced communication. Today, calling capabilities are more seamless, scalable and flexible than ever before. But that wasn’t always…
The world of telephony has evolved considerably since its inception. Through the years, telecommunications have evolved to meet the changing demands of the business world. Telephony devices, systems and services…
The customer experience is critical to the long-term success of every company because it drives ongoing business and reflects customer perception of a brand or service. Collecting customer experience data…
As the business world continues to embrace remote operations, companies are reconsidering how to power their telecom to best support a restructured workforce. The current business ecosystem is ushering in…
