There are many unique and situational reasons businesses might choose to leave their Communication Service Provider (CSP). Knowing what commonly leads to these separations can help a CSP ensure they…
This article is condensed and originally appeared in The Fast Mode. To support the ever-increasing shift to remote work and build a competitive advantage, more businesses are making the transition…
This article is condensed and originally appeared in HealthTech. Cloud-based communication services are becoming more widely used across the business landscape—including organizations in the healthcare technology space. These tools help…
Call Center fraud can have drastic impacts on the business the call center supports, as well as the customers who engage with the call center and share their data. Additionally,…
With a plethora of IT and enterprise collaboration options available, it can be challenging to know what tools will help you enhance your communications offerings. As you continue to explore…
This article is condensed and originally appeared in iTWire. Despite the variety of benefits cloud-based telecom services offer, some companies are still hesitant to adopt cloud solutions. However, many of…
SIP trunking is a trusted technology that is growing in popularity among enterprises and channel partners. According to a new global survey of 40,000 IT managers by Eastern Management Group…
There is clear trend in that businesses are moving away from primary rate interface (PRI) and towards internet protocol, which includes leveraging session initiation protocol (SIP) trunking as a key…
For the link to the podcast recording, please visit Cloud Communications Alliance as well as Telecom Reseller. According to Flowroute Business Development Manager Evan Griffiths, APIs offer a path for…
As SIP trunking becomes an ever more popular choice for businesses that are transitioning to cloud-based communications tools, it’s important to understand your options for routing inbound calls based on…
