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Articles Avoiding Common Pitfalls Leading to Customer, CSP Sep... October 25, 2020

There are many unique and situational reasons businesses might choose to leave their Communication Service Provider (CSP). Knowing what commonly leads to these separations can help a CSP ensure they…

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Articles Debunking Common Questions Hindering Adoption of Clou... October 21, 2020

This article is condensed and originally appeared in The Fast Mode. To support the ever-increasing shift to remote work and build a competitive advantage, more businesses are making the transition…

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Articles Debunking Common Myths of Cloud-based Telecom October 20, 2020

This article is condensed and originally appeared in HealthTech. Cloud-based communication services are becoming more widely used across the business landscape—including organizations in the healthcare technology space. These tools help…

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Articles Detecting Call Center Fraud with Advanced Signaling October 16, 2020

Call Center fraud can have drastic impacts on the business the call center supports, as well as the customers who engage with the call center and share their data. Additionally,…

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Articles Four VoIP Solutions for Channel Providers October 5, 2020

With a plethora of IT and enterprise collaboration options available, it can be challenging to know what tools will help you enhance your communications offerings. As you continue to explore…

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Articles Debunking Five Common Myths about Cloud-Based Telecom September 24, 2020

This article is condensed and originally appeared in iTWire. Despite the variety of benefits cloud-based telecom services offer, some companies are still hesitant to adopt cloud solutions. However, many of…

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Articles 6 Best practices to ensure SIP trunk security September 23, 2020

SIP trunking is a trusted technology that is growing in popularity among enterprises and channel partners. According to a new global survey of 40,000 IT managers by Eastern Management Group…

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Articles Making the Move from PRI to SIP Trunking? September 21, 2020

There is clear trend in that businesses are moving away from primary rate interface (PRI) and towards internet protocol, which includes leveraging session initiation protocol (SIP) trunking as a key…

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Articles Podcast: Flowroute APIs help resellers offer unique e... September 16, 2020

For the link to the podcast recording, please visit Cloud Communications Alliance as well as Telecom Reseller. According to Flowroute Business Development Manager Evan Griffiths, APIs offer a path for…

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Articles Choosing Between SIP Registration and Host-Based Rout... September 14, 2020

As SIP trunking becomes an ever more popular choice for businesses that are transitioning to cloud-based communications tools, it’s important to understand your options for routing inbound calls based on…

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