Articles What Is a Programmable Voice API? August 5, 2022

A programmable voice API can be quickly integrated into your company’s software and allows the company to bring its own devices or carrier. It grants users access to a carrier-grade…

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Articles How to Find the Right Managed Service Provider for Yo... June 1, 2022

In our ever-evolving distributed work ecosystem, more organizations see the value of cloud-based communications and enterprise collaboration tools. These solutions empower businesses and their teams with flexible, reliable, high-quality communications…

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Articles The Importance of Knowing Your Customer: Tips for Man... May 18, 2022

Customers are often a north star for businesses. Understanding customer personas and preferences help companies set effective strategies that drive loyalty and long-term business growth. However, there’s another side to…

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Articles Moving to the Cloud? Select the Best Communications C... April 6, 2022

In today’s business ecosystem, agility is no longer an additive, it’s a requirement for long-term success.  Customer experience has taken center stage, and organizations across all industries feel pressure to…

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Articles Modernize Your Enterprise Communications With a Cloud... March 23, 2022

Modern organizations depend on reliable and high-quality communication services to conduct everyday business. As customer preferences change and external forces can drive significant market shifts in an instant, today’s businesses…

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Articles Enterprise Cloud Communications Predictions for 2022 March 9, 2022

This article is condensed and originally appeared on VMblog.   With a new year comes new developments in the world of enterprise cloud communications. As 2021 recedes in the rearview,…

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Articles Bolster Your Global Presence with Flowroute’s I... February 23, 2022

Our world is becoming increasingly more interconnected. Globalization and the delicate business ecosystem we live in have felt significantly magnified during the pandemic. Recent years have demonstrated how important it…

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Articles The Benefits of Self-Service Telecom Models February 9, 2022

Intuitive. On-demand. Personalized. These descriptors are being used more and more to illustrate “the ideal customer experience (CX).” And a growing number of organizations are turning to their enterprise technologies…

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Articles Flowroute Offers Microsoft Teams Calling Capabilities... January 12, 2022

In spring 2021, Flowroute, a division of Intrado, announced the early release of its Bring-Your-Own-Carrier (BYOC) calling solution for Microsoft Teams (Teams). Originally named AnySIP/AnyPBX, the product “Teams Connector” is…

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Articles Telecom Fraud: Tips to Protect Communications November 23, 2021

Each November, we’re reminded of the global efforts to protect against telecom fraud during International Fraud Awareness Week. As a refresher, telecom fraud includes any activity designed to abuse and…

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Articles SIP Trunking: Optimizing Communications for the Hybri... November 12, 2021

The hybrid work model is here to stay. Research from WeWork on the hybrid workforce reflected that 79 percent of C-Suite employees surveyed plan to let their employees split their…

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Articles Flowroute & STIR/SHAKEN October 12, 2021

Nearly every person with a phone has received more robocalls in recent years. In 2020, 45.8 billion robocalls were placed nationwide. In December 2020 alone, there were 3.9 billion robocalls…

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