Today, businesses with multiple inbound phones often implement an automated response or extension system to ensure calls can reach their recipient. This works well, but when callers reach a complex…
Downtime can be incredibly costly for businesses. A recent study from BigPanda indicates that businesses with 1,000 to 2,500 employees can expect to pay an average of $1,850 per minute…
Downtime and outages are something every company strives to avoid. They are costly and can negatively affect the future of the business. According to SolarWinds, an outage can cost a…
A customer-oriented voice application can improve customer service, increase response time, and reduce the costs of receiving business calls. According to a study by McKinsey, one financial institution claimed nearly…
The insurance industry is finding new ways to connect with clients. Text messaging is one way to improve an insurance company’s communication strategy. It can provide better client engagement by…
In today’s fast-paced business environment, reaching customers anytime, anywhere is critical for staying ahead of the competition. For this reason, SMS for business communications has become an essential component for…
Bulk SMS API is a powerful tool for developers to automate the process of sending SMS messages to a large number of customers. This technology allows businesses to communicate with…
If you’re developing an application to integrate SMS or MMS into your company or client’s communication stack, there are more decisions to make than simply which messaging platform you’ll use…
With cybersecurity attacks on the rise, it’s important that any business with online functionality take steps to protect itself and its users from those with malicious intent. One of the…
As businesses seek to contact customers in the most dependable way, many are turning to SMS and MMS messaging. These forms of communication have significantly higher open rates than other…
The rise of messaging apps has transformed the way that people communicate, both personally and professionally. In recent years, messaging apps have become the most popular type of mobile app,…
While automated answering systems, live chat, and text messaging have gained the support of organizations in recent years, many customers still prefer calling and speaking with a live representative. A…
