Introducing the Alias Feature | Flowroute Blog

Introducing the Alias Feature

Posted on October 20, 2016

Group your phone numbers in the Flowroute Manage Portal with the new Alias feature.

We heard you!

Managing 10 numbers on your account is easy, managing over 100? Not so easy. We’re excited to announce the addition of the Alias feature to our Manage Portal. This feature gives you the ability to categorize your numbers by assigning an alias of your choice to simplify organization, improve reporting and enable a new level of scalability. The options for how you can utilize this tool for your unique number management and reporting needs are endless.

For example:

– Simplify your account by organizing your phone numbers with Aliases based on any criteria including end user, location or office.

– Save time with the ability to change the routes for all phone numbers under the same Alias at once.

How can I get started?

Phone Number Alias

1. Go to Manage your DIDs in the Flowroute Manage Portal.

2. Select a group of numbers.

3. Choose the DID action Set Alias.

4. Type in your chosen Alias and set the that Alias.

5. You can now sort your numbers based on their Alias or report on certain groups of numbers under the same Alias.

6. OPTIONAL: Remove numbers from certain Alias and assign to new Aliases.

Have your voice heard

Have an idea for us? Let us know what additions to our Manage Portal would make your life easier here. Interested in walking through a demo of all the features in the portal? Drop us a note.

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.

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