How easy is your VoIP recommendation?

Posted on September 9, 2013 by

The person who sets up the goal is just as important as the one who scores, if not more so. It’s why you’re always looking for ways to get your company into a better position for business success – to be the hero.

You watch for trends, new technologies, or vendors that can deliver key efficiencies, to prove you’re, “the kind of strategic team player that goes far in a company like this.”

You want to show you’re here to win by bringing your company up-to-date with the latest telecommunications technology. Your secret research into stronger, more reliable, and more cost effective VoIP phone systems has yielded more options than the first round of your fantasy football draft. So you crunch numbers, read reviews, and build a case before presenting your solution to a problem your boss didn’t even know existed. Genius. But one consideration many visionaries leave out of their calculations is ease of use.

Maintaining control of your telecommunications is an important business advantage. Setup and management of your company’s phone system needs to be user friendly to accommodate a wide range of skill sets and expertise. Roles and personnel change more frequently than your c0-ed softball team’s batting order, and the interface you recommend better take new users into account.

Take your top picks for a test drive. If they have any kind of faith in their product, they’ll offer a free trial. Have them walk you through the interface. Check out their help tools and tutorials. Try every function and take note of how intuitive it is for someone navigating the platform for the first time on their own, and how easy it is to teach.

Here are a few features that’ll aid in the easiness of any system.

  • Intuitive navigation – Dose placement make sense? Grocery stores organize food in convoluted labyrinths to make sure you stumble upon the latest craze in mustard flavors. Telecom providers have no excuse.
  • Tools should be easy to find – Flat navigation is easier than deep. Make sure standard controls like adding or routing phone numbers, and configuring fraud controls are not buried under layers of pages and menus.
  • Nonproprietary jargon – Look for common, industry terms you recognize that simply describe the features.
  • Simple implementation – Complexity should be neatly tucked behind the scenes. A few clicks is all you need to get any task done on a well thought out interface.

Saving money and bringing efficiency into workflows will edge you closer to the inner circle. But implementing a platform that’s hassle free will put your name on the tip of every tongue in the office when they’re all gossiping about who’s up next for that big promotion.