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Articles Taking Control of Telecom to Improve Guest Engagement... November 6, 2020

This article is condensed and originally appeared in Hospitality Tech. Transitioning communications and collaboration tools to the cloud has helped these companies improve interactions with teams and customers while also navigating…

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Articles Four VoIP Solutions for Channel Providers October 5, 2020

With a plethora of IT and enterprise collaboration options available, it can be challenging to know what tools will help you enhance your communications offerings. As you continue to explore…

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Articles Phone Configuration: Understanding VoIP Origination a... July 30, 2020

In the age of legacy telecom, phone service was a relatively simple concept. After securing a phone number from a leading service provider, you were then able to place and…

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Articles The Evolution of E911 and Protecting the Remote Workf... May 18, 2020

This article is condensed and originally appeared in Telecom Reseller. The remote workforce has been a growing trend for the last decade; however, as external market factors and internal employee…

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Articles Is Your MSP Offering International DIDs? March 17, 2020

This article is condensed and originally appeared in MSP Insights. In today’s global economy, businesses face the challenge of competing domestically and internationally. According to the Small Business Administration, 96 percent…

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Articles The High Price of a Voice Outage June 11, 2018

With nearly all corporate operations relying on telecom or mobile connectivity, outages have the potential to halt an entire business. In fact, Gartner has estimated the cost of network downtime…

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Tips & Resources Multi–carrier redundancy from a single Sip trunking... August 9, 2017

Flowroute is a unique entity in the UC solar system. Flowroute is a carrier and a software company, at the same time. That interesting mix places them at a most…

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Articles Planning your Move to the Cloud July 20, 2017

As the shift from on-premise hardware to SaaS-based cloud offerings extends across all subsets of technology, more and more companies have begun to transition applications, workloads, and communication services to…

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Articles How to Keep it Simple With SIP June 23, 2017

There are many things in life that can’t be simplified, dealing with insurance agencies, going through security at the airport or a trip to the DMV to name a few….

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Tips & Resources Port like a Boss June 17, 2016

We’re all told that the number porting process is highly regulated and that there are time frames for each step of the process. It should all be very predictable and…

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