This article originally appeared on UC Today. Despite the benefits APIs offer, selecting the right cloud-communications provider isn’t always simple. In fact, there is a growing mix of competing cloud…
Why these updates? Flowroute has embarked on a journey to dramatically transform the number porting experience for our customers. We know that the porting process is integral to your customer…
We are excited to welcome Darach Beirne, our new VP of Customer Success, to the Flowroute team. In his short time here, Darach is already positively impacting our customer experience, with our…
You took the wrong exit off of the freeway, now you’re lost in a bad neighborhood and your door locks are broken. That’s what it feels like when you choose…
With Flowroute headquarters making an exciting move to a new space in the historic Seattle Tower, I thought it would be a good time to look back on the hard…
Trying to leverage your brand on sales calls? Searching for another way to treat your clients with a personalized touch? You’re in luck. Caller-ID Name (CNAM) is a fast, easy…
One way audio is a common issue that we’re often called upon to troubleshoot. Frequently, the reason for the trouble falls under a couple of easy diagnoses. Here are some…
Waiting for your number to port away from your old carrier is probably one of the most frustrating experiences you can have as a telecom service customer. It’s like waiting…
Have you ever called support, only to find that the agent tasked with solving your issues knows less about the product than you? Last week I needed tech support for…
Its happened again! We’re very proud and excited to announce that our Support Engineers won a Silver Stevie Award in the Front-Line Customer Service Team of the Year category for…