Web APIs have been in use for the past 20 years. The growth of API use has allowed companies to focus on what they are really good at, their core…
Flowroute APIs provide developers with direct access and control over telephony resources such as phone numbers, inbound and outbound calling, SMS, MMS and advanced signaling data through REST APIs. Flowroute…
Communications decision makers are likely familiar with STIR/SHAKEN and the impacts these standards have on the telecommunications industry. As a quick refresher, STIR, known as Secure Telephony Identity Revisited, and…
This article is condensed and originally appeared in Contact Center Pipeline. A thoughtful game plan to simplify the migration process from planning to execution. Numerous businesses rely on contact centers…
This article is condensed and originally appeared in VMblog. The global workforces’ ability to collaborate remotely is being tested in a variety of ways. This has forced many businesses and…
For the link to the podcast recording, please visit Telecom Reseller Why should companies use cloud communications tools? How can cloud-based communication tools help businesses facilitate remote work and maintain…
When Flowroute’s porting team begins each day, the first item on their to do list is to review tickets from customers. Tickets can share a variety of information or updates;…
We are pleased to announce that as of April 1, 2020, West Telecom Services, LLC has changed its name to Intrado Communications, LLC. For your existing services, it remains business…
This article is condensed and originally appeared in Telecom Reseller. In December 2019, a staggering 4.6 billion robocalls were placed nationwide, 42 percent of which were scams. Now, thanks to the passage of…
Flowroute has launched an exciting new product enhancement designed to improve your experience and simplify your operations. The Exclusive Multi-Accounts Opt-in Release feature allows users to connect accounts so you…
Emergency communications have seen drastic improvements since the first 911 call was placed back in 1968. However, some features of current enterprise communications technologies put users of the service at…
Through December 31, 2020, we are waiving the E911 subscription fee for each U.S. & Canada phone number (DID) that has not been previously enabled with E911 connectivity, including new and ported-in…
