With nearly all corporate operations relying on telecom or mobile connectivity, outages have the potential to halt an entire business. In fact, Gartner has estimated the cost of network downtime…
Even in today’s technology-driven age, there remains a disconnect between how individuals communicate with each other and how businesses connect with their customers. The difference is text messaging and it’s…
We’re excited to roll out the first phase of our Edge strategy which includes four new PoPs, two on the East coast, and two on the West coast. From our…
SIP Trunking is a form of telephony that is gaining real traction in the business world. A SIP trunk connects your premise-based telephony directly to the Public Telephone Network (PSTN)…
2017 brought many valuable lessons for IP-based communication providers, but I would argue one of the most important takeaways was that voice and messaging services are increasingly becoming a must-have…
Software-based IP communications continue to grow in popularity because of the added reliability, reach and control they allow businesses to have over their telecom resources. However, as more developers continue…
There is no denying that the world is moving to IP, and SIP has become the de facto communications solution of choice for business connections. According to Technavio’s analysts, the…
Have you received calls lately from local numbers, and then you’ve answered it because you thought it was someone you know? You are not alone. Caller ID lets consumers avoid…
Most businesses are still overly dependent on email even though, at best, they only see a 20 percent open rate – which in all likelihood means that their email wasn’t…
While businesses have adopted social media to communicate with their customers, many companies are only now starting to experiment with the value of text messaging as a convenient and easy…
With nearly two-thirds of Americans owning a smartphone, it’s no surprise that SMS has become one of the most preferred communication methods among businesses for interacting with their customers. A mix of…
This article was created and published by Fred Lackey on August 26, 2017. Go check out Fred’s site for other great developer articles. In today’s mobile world, people just assume every…
