True collaboration means having the ability to connect anytime, anywhere. But legacy communications systems do not always deliver the agile connection modern businesses and customers need. As a result, we are continuing to see organizations embrace UCaaS tools that help workforces communicate when and how they desire.
The adoption of cloud-based communication systems now spans organizations of all sizes, as robust capabilities provided by the cloud allow for seamless interactions in even the largest enterprises. Further, standalone voice-centric communication technologies no longer interest business leaders who need agile collaboration tools that can deliver analytics for intelligent decision making, and also enhance workflows to improve productivity.
Currently, global workforces’ ability to collaborate remotely is being tested with the outbreak of the novel coronavirus (COVID-19). This pandemic has forced many businesses and schools to cease normal operations and instead operate remotely. Organizations that have embraced cloud-based solutions are set up for success in these times of crisis; however, it is still a good reminder for just how critical cloud-based tools can be in keeping people and systems connected.
Further, and because UCaaS tools provide access to applications that facilitate real-time communication and sharing of resources, decision makers are investing in and relying on these tools to help keep their teams engaged, productive, and healthy during this time. Not only do these tools improve the company’s ability to be nimble, it also improves customer satisfaction by being able to maintain more normal operations.
2019 was the year of the booming adoption of global collaboration apps. Digital tools like Microsoft Teams and Skype surged in popularity as more employees used these tools to engage virtually and work together in real-time. Such apps feature cloud-based calling capabilities, making collaboration more accessible to employees than ever. These tools are also scalable and cost-effective for businesses, which directly impacts a company’s bottom line.
Cloud-based collaboration apps also support companies growing in international markets by helping support a workforce comprised of employees in various countries and time zones. Additionally, as the remote workforce spikes with the impacts of COVID-19, enterprises must make their internal processes and internal communication offerings available on the cloud to support the changing needs of their employees and customers around the world.
Businesses that adopt expansive and adaptable collaboration tools will remain on the competitive edge of an always evolving landscape and claim their stake in the global economy. By leveraging cloud-based communication capabilities, enterprises can foster a more unified, collaborative and productive culture.
As we enter this time of unknown, it is reassuring to have the reliability of the cloud.
For more on cloud-based collaboration, check out Flowroute’s blog posts: