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Articles Leveraging Telecom APIs to Boost Omnichannel Customer... May 24, 2020

Delivering superior customer service is nonnegotiable in today’s climate. As end user’s communication preferences change, enterprises must also change the way they interact with their customers. Right now, companies around…

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Articles The Evolution of E911 and Protecting the Remote Workf... May 18, 2020

This article is condensed and originally appeared in Telecom Reseller. The remote workforce has been a growing trend for the last decade; however, as external market factors and internal employee…

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Articles 3 Ways to Improve E911 with the Cloud May 13, 2020

This article is condensed and originally appeared in No Jitter. Cloud-based communications can provide a flexible way for enterprises to ensure their workers are safe in the event of an…

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Articles How Cloud-Based Communication Tools Support the Spike... April 15, 2020

This article is condensed and originally appeared in VMblog. The global workforces’ ability to collaborate remotely is being tested in a variety of ways. This has forced many businesses and…

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Articles Podcast: How cloud-based communications are powering ... April 10, 2020

For the link to the podcast recording, please visit Telecom Reseller Why should companies use cloud communications tools? How can cloud-based communication tools help businesses facilitate remote work and maintain…

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Articles How cloud-based communications are powering enterpris... March 19, 2020

True collaboration means having the ability to connect anytime, anywhere. But legacy communications systems do not always deliver the agile connection modern businesses and customers need. As a result, we are…

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Articles APIs Can Help Bring Omni-Channel to ‘the Edge’ March 17, 2020

By Moshe Beauford, UC Today This article is condensed and originally appeared in UC Today. According to experts, ‘the Edge’ is where business comms should be. Allowing customers to directly call or…

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Articles Digital Transformation Takeaways from ITEXPO2020 March 11, 2020

Digital transformation was the theme at this year’s ITEXPO2020 show that took place in Miami, Florida from February 9 – 12, 2020. Flowroute exhibited at the event and was excited…

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Articles STIR/SHAKEN 101 February 5, 2020

It seems as though nearly every person with a phone has experienced an increase in robocalling in recent years. In 2019, 58.5 billion robocalls were placed nationwide, equaling approximately 178.3…

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Articles The Emergence of Artificial Intelligence in Enterpris... February 3, 2020

Artificial intelligence (AI) is dominating conversations in the tech industry, with researchers suggesting that by 2025, the AI market will be valued at $169 billion. Implementing AI-enabled technologies in business…

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