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In The Media How to Strengthen Customer Retention and Loyalty February 24, 2021

This article is condensed and originally appeared on the Telecom Reseller Website. The onset of a new year can bring the potential for new opportunities and new challenges. In 2021, communication…

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In The Media How CSPs Can Safeguard Customer Loyalty February 24, 2021

This article is condensed and originally appeared on the ITProPortal Website. Knowing the factors that contribute to customer separations can help CSPs revamp customer loyalty efforts. As many businesses have…

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Articles Avoid Customer, CSP Separations and Boost Customer Lo... February 12, 2021

This article is condensed and originally appeared on the VMBlog Website. The cloud-based telecom provider market is brimming with competition. New technologies continue to emerge that are simplifying and streamlining…

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Articles Understanding Why Customers Separate from CSPs February 10, 2021

This article is condensed and originally appeared on the UC Today website. Customer needs are evolving. Many customers are prioritizing enhanced communications, speed and transparency with services. In response, the…

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Articles What’s in Store for Cloud-based Telecoms in 2021? February 3, 2021

This article is condensed and originally appeared on The Fast Mode website. In 2020, many companies were forced to rethink their current processes. Numerous businesses have had to move away…

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Articles Flowroute’s HyperNetwork Safeguards Against Disaste... January 29, 2021

In today’s digital age, running a business requires a robust, secure and reliable network infrastructure. A network infrastructure provides an organization with vital communication paths and services between its users,…

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Articles Boost Control of Telecom by Being Your Own Carrier November 17, 2020

This article is condensed and originally appeared in the Telecom Ramblings. Businesses across the globe are still adapting to organizational changes put into place because of the ongoing pandemic and…

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Articles Taking Control of Telecom to Improve Guest Engagement... November 6, 2020

This article is condensed and originally appeared in Hospitality Tech. Transitioning communications and collaboration tools to the cloud has helped these companies improve interactions with teams and customers while also navigating…

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Articles What to Do After Migrating Your Contact Center to the... November 2, 2020

This article is condensed and originally appeared in the Contact Center Pipeline. What to Do After Migrating Your Contact Center to the Cloud Best practices to help guide your team…

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Articles Increasing telecom control: Breaking down the BYOC mo... October 28, 2020

This article is condensed and originally appeared in BetaNews. The continued shift from traditional hardware systems to SaaS-based cloud offerings extends across departments, industries and organizations of all sizes. As…

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